ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 881 - 900 of 9,425

oxtail

Site Experience Feedback

Nov 03, 2024

I cant say too much of nothing until I get my shoes

Kat

Site Experience Feedback

Nov 03, 2024

Good need to see shoes first

Res

Site Experience Feedback

Nov 03, 2024

Good

Sam

Site Experience Feedback

Nov 03, 2024

Good interaction

Patty

Site Experience Feedback

Oct 26, 2024

I have never had a problem with Shoe Mall, great shoes, great service! Thanks!


Post-Delivery Feedback

Nov 03, 2024

The shoes are very attractive, loved the color, just a bit too snug at the arch for me, so I had to return them, but I love Clark's, they are great shoes.

Nelson

Site Experience Feedback

Nov 03, 2024

I like I fine everything i need

Ashg

Site Experience Feedback

Nov 03, 2024

All interactions were good

MD

Site Experience Feedback

Nov 03, 2024

Website easy to navigate and you offered a promo code.

Tacos

Site Experience Feedback

Nov 03, 2024

I wanted a specific shoe that I couldn’t find. You had it! Price was decent and the whole buying process was so easy!

Online Shopper

Site Experience Feedback

Nov 03, 2024

nice discount

Texan

Site Experience Feedback

Nov 03, 2024

The website was fairly easy to view and utilize. I liked that I could choose by brand if I wanted to. I would like to see more options as to type of shoe.

Larry

Site Experience Feedback

Oct 24, 2024

The only objection is that I was asked to enter my credit card info twice.

LionChick

Site Experience Feedback

Nov 03, 2024

I wear an 8 narrow and cannot find narrow boots anywhere. This was so simple a process for ordering.

Jman

Site Experience Feedback

Oct 15, 2024

Good

Online Shopper

Site Experience Feedback

Nov 03, 2024

Good

Joe momma

Post-Delivery Feedback

Nov 03, 2024

Good experience did everything as they was supposed to

Shelly

Site Experience Feedback

Nov 03, 2024

Searching is great. But email discount code expired last night. Couldn’t find another code to work. Always my luck.

Trisha

Site Experience Feedback

Oct 26, 2024

Love ShoeMall and the sales they always have. I can get the brands I want at a better price than shopping in a brick and mortar store


Post-Delivery Feedback

Nov 03, 2024

I like the selection you have, and the price. However, this is the first time I’ve had to return something and the return process was not a pleasant one. The customer service person sounded like she was reading from a script. I was sent the wrong size on one pair of shoes and was told it would take 7-10 business days for the item to get back to them and another 7-10 days to have the correct size shipped. I told her it was for a special occasion and she said I would have to pay again for the shoes if I wanted them to be shipped right away. I told her I had already paid once for the wrong pair, why would I pay again for a second pair that I didn’t know if they would be right or not. So, I’m expected to pay twice before I get the correct shoes, if at all, but Shoe Mall would get paid twice and I still could have nothing. Not at all happy. I’ve ordered from her many times before, don’t know if I will again.

Pete

Site Experience Feedback

Oct 24, 2024

Great prices, easy to complete order. They will be delivered in 6-7 days. I'm very satisfied. The selection is huge and they had narrower width.

Shr

Site Experience Feedback

Nov 03, 2024

I had no problems getting an account, also it was fast an I got my discount with the promo code.