ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 881 - 900 of 9,425
oxtail
Site Experience Feedback
Nov 03, 2024
I cant say too much of nothing until I get my shoes
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kat
Site Experience Feedback
Nov 03, 2024
Good need to see shoes first
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Res
Site Experience Feedback
Nov 03, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Nov 03, 2024
Good interaction
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Patty
Site Experience Feedback
Oct 26, 2024
I have never had a problem with Shoe Mall, great shoes, great service! Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Patty
Post-Delivery Feedback
Nov 03, 2024
The shoes are very attractive, loved the color, just a bit too snug at the arch for me, so I had to return them, but I love Clark's, they are great shoes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nelson
Site Experience Feedback
Nov 03, 2024
I like I fine everything i need
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ashg
Site Experience Feedback
Nov 03, 2024
All interactions were good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
MD
Site Experience Feedback
Nov 03, 2024
Website easy to navigate and you offered a promo code.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Tacos
Site Experience Feedback
Nov 03, 2024
I wanted a specific shoe that I couldn’t find. You had it! Price was decent and the whole buying process was so easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
nice discount
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Texan
Site Experience Feedback
Nov 03, 2024
The website was fairly easy to view and utilize. I liked that I could choose by brand if I wanted to. I would like to see more options as to type of shoe.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Larry
Site Experience Feedback
Oct 24, 2024
The only objection is that I was asked to enter my credit card info twice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LionChick
Site Experience Feedback
Nov 03, 2024
I wear an 8 narrow and cannot find narrow boots anywhere. This was so simple a process for ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jman
Site Experience Feedback
Oct 15, 2024
Good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe momma
Post-Delivery Feedback
Nov 03, 2024
Good experience did everything as they was supposed to
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Shelly
Site Experience Feedback
Nov 03, 2024
Searching is great. But email discount code expired last night. Couldn’t find another code to work. Always my luck.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Trisha
Site Experience Feedback
Oct 26, 2024
Love ShoeMall and the sales they always have. I can get the brands I want at a better price than shopping in a brick and mortar store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trisha
Post-Delivery Feedback
Nov 03, 2024
I like the selection you have, and the price. However, this is the first time I’ve had to return something and the return process was not a pleasant one. The customer service person sounded like she was reading from a script. I was sent the wrong size on one pair of shoes and was told it would take 7-10 business days for the item to get back to them and another 7-10 days to have the correct size shipped. I told her it was for a special occasion and she said I would have to pay again for the shoes if I wanted them to be shipped right away. I told her I had already paid once for the wrong pair, why would I pay again for a second pair that I didn’t know if they would be right or not. So, I’m expected to pay twice before I get the correct shoes, if at all, but Shoe Mall would get paid twice and I still could have nothing. Not at all happy. I’ve ordered from her many times before, don’t know if I will again.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 3
- Full ratings for this review »
Pete
Site Experience Feedback
Oct 24, 2024
Great prices, easy to complete order. They will be delivered in 6-7 days. I'm very satisfied. The selection is huge and they had narrower width.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Shr
Site Experience Feedback
Nov 03, 2024
I had no problems getting an account, also it was fast an I got my discount with the promo code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »