ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 781 - 800 of 9,425

Uss

Site Experience Feedback

Nov 08, 2024

Not a lot of sizes and I don't see a notifying for a size I want willing to wait for

First time

Site Experience Feedback

Nov 08, 2024

All good---no negative feedback to give

Et38

Site Experience Feedback

Nov 08, 2024

Easy to search, coupon code applied and checked out within 5 minutes!

Tati

Site Experience Feedback

Nov 08, 2024

Great service no problems

Gracefulgranny

Site Experience Feedback

Nov 08, 2024

I wish I could have saved more!

Online Shopper

Site Experience Feedback

Nov 08, 2024

Easy

Bj

Site Experience Feedback

Nov 08, 2024

Good experience

Iamloud

Site Experience Feedback

Nov 07, 2024

This survey is bad

Lee

Site Experience Feedback

Nov 07, 2024

Great

Mica

Site Experience Feedback

Nov 07, 2024

Pretty good prices and had the shoes I wanted

Barb

Site Experience Feedback

Nov 07, 2024

The site had lots of great shoes. Easy to order.

SeaTac $lums

Site Experience Feedback

Nov 07, 2024

My overall experience was fine

Sal

Site Experience Feedback

Nov 07, 2024

My first time ordering from this company

Arien

Site Experience Feedback

Oct 19, 2024

Overall I've been pleased with all my purchases. I love the selections.

pizzaqueen

Site Experience Feedback

Nov 07, 2024

Easy to use. Good size selection.

Sue

Site Experience Feedback

Nov 07, 2024

Easy ordering, prices very good and free shipping. Will definitely check is site again and again.

Lisa Z

Site Experience Feedback

Nov 07, 2024

All good- I would like to see reviews is my only suggestion

San Joe

Site Experience Feedback

Nov 07, 2024

Convenient

Mouse59

Site Experience Feedback

Nov 07, 2024

Disappointed shoes were backordered.

footman

Site Experience Feedback

Nov 07, 2024

i would rate this application as above average to excellent