ShoeMall Reviews - 9,424 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for ShoeMall
Showing 81 - 100 of 9,424
Lisa
Site Experience Feedback
Nov 23, 2024
I had no issues and look forward to getting my sneakers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KT
Site Experience Feedback
Oct 27, 2024
Thank you for the special which includes free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Levala
Site Experience Feedback
Nov 23, 2024
Not very user friendly at checkout
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
tarj
Site Experience Feedback
Nov 23, 2024
It was easy to maneuver and I didn't have to scroll through items that would not meet my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SarahBeth
Site Experience Feedback
Nov 23, 2024
I had a really good experience today. I ended up getting the pair of shoes that I have been wanting at a discounted rate which was really nice. It’s for myself for Christmas gift. It was easy to find what I was looking for thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joseph
Site Experience Feedback
Nov 23, 2024
Easy to access and simple way to making payments all good:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrNancy
Site Experience Feedback
Nov 23, 2024
I thought it was okay but should show more than one pair of shoes at a time or make scrolling more easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bibby
Site Experience Feedback
Nov 23, 2024
Had no problems with website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
couldn't get login to work, had to be a guest!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
I tried calling but after 15 minutes on hold, I gave up. I also tried to chat, but no one answered. The reason for my call was to ask the return policy.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
T-roy
Site Experience Feedback
Nov 23, 2024
Very fast transaction easy to pay fast shipper
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Liza
Site Experience Feedback
Nov 13, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liza
Post-Delivery Feedback
Nov 23, 2024
Received shoes on time and boxes in good condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chas
Site Experience Feedback
Nov 23, 2024
very difficult to find shoes in a specific width
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
easy to go through and very pleased with my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boots
Site Experience Feedback
Nov 23, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CountryLady69
Site Experience Feedback
Nov 23, 2024
Best web site ever. Easy to search. Plenty of brand names. Excellent prices. Fantastic sales. Never disappointed. Free shipping is cherry on top!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Many Shoes
Site Experience Feedback
Nov 23, 2024
The website was easy to use and responded quickly. I also appreciate being able to use the promo code for more than one order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rosita
Site Experience Feedback
Nov 23, 2024
I have to say ,it was fantastic .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Felipito
Site Experience Feedback
Nov 23, 2024
The transaction was seamless and worthwhile
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Ease
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »