ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 81 - 100 of 9,424

Lisa

Site Experience Feedback

Nov 23, 2024

I had no issues and look forward to getting my sneakers

KT

Site Experience Feedback

Oct 27, 2024

Thank you for the special which includes free shipping.

Levala

Site Experience Feedback

Nov 23, 2024

Not very user friendly at checkout

tarj

Site Experience Feedback

Nov 23, 2024

It was easy to maneuver and I didn't have to scroll through items that would not meet my needs.

SarahBeth

Site Experience Feedback

Nov 23, 2024

I had a really good experience today. I ended up getting the pair of shoes that I have been wanting at a discounted rate which was really nice. It’s for myself for Christmas gift. It was easy to find what I was looking for thank you so much

Joseph

Site Experience Feedback

Nov 23, 2024

Easy to access and simple way to making payments all good:)

DrNancy

Site Experience Feedback

Nov 23, 2024

I thought it was okay but should show more than one pair of shoes at a time or make scrolling more easy

Bibby

Site Experience Feedback

Nov 23, 2024

Had no problems with website

Online Shopper

Site Experience Feedback

Nov 23, 2024

couldn't get login to work, had to be a guest!

Online Shopper

Site Experience Feedback

Nov 23, 2024

I tried calling but after 15 minutes on hold, I gave up. I also tried to chat, but no one answered. The reason for my call was to ask the return policy.

T-roy

Site Experience Feedback

Nov 23, 2024

Very fast transaction easy to pay fast shipper

Liza

Site Experience Feedback

Nov 13, 2024

All good


Post-Delivery Feedback

Nov 23, 2024

Received shoes on time and boxes in good condition.

Chas

Site Experience Feedback

Nov 23, 2024

very difficult to find shoes in a specific width

Online Shopper

Site Experience Feedback

Nov 23, 2024

easy to go through and very pleased with my order

Boots

Site Experience Feedback

Nov 23, 2024

Good

CountryLady69

Site Experience Feedback

Nov 23, 2024

Best web site ever. Easy to search. Plenty of brand names. Excellent prices. Fantastic sales. Never disappointed. Free shipping is cherry on top!!

Many Shoes

Site Experience Feedback

Nov 23, 2024

The website was easy to use and responded quickly. I also appreciate being able to use the promo code for more than one order.

Rosita

Site Experience Feedback

Nov 23, 2024

I have to say ,it was fantastic .

Felipito

Site Experience Feedback

Nov 23, 2024

The transaction was seamless and worthwhile

Online Shopper

Site Experience Feedback

Nov 23, 2024

Ease