ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 121 - 140 of 9,424

Picky Shoe Shopper

Site Experience Feedback

Nov 23, 2024

searching was easy and ordering was easy

Bluegrass girl

Site Experience Feedback

Nov 23, 2024

Quick and convenient

Online Shopper

Site Experience Feedback

Nov 23, 2024

Easy to use.

cam moe sr

Site Experience Feedback

Nov 23, 2024

LOVEit need more help with credit

Katey

Site Experience Feedback

Nov 22, 2024

great selection and prices

Becky

Site Experience Feedback

Nov 22, 2024

There was nothing but good here. Great Service.

GilPed

Site Experience Feedback

Nov 22, 2024

Website and ordering process easy to navigate

Sunperch

Site Experience Feedback

Nov 22, 2024

Good wbsite

Ed

Site Experience Feedback

Nov 22, 2024

Good

Online Shopper

Site Experience Feedback

Nov 22, 2024

It was good

Online Shopper

Site Experience Feedback

Nov 22, 2024

it was good

Vette76

Site Experience Feedback

Nov 22, 2024

N/A

Online Shopper

Site Experience Feedback

Nov 22, 2024

Excellent

Havenofrest71

Site Experience Feedback

Nov 22, 2024

I found what I was looking for and checked out in minutes.

Joe Momma

Site Experience Feedback

Nov 22, 2024

Price was right which prompted purchase

Janet L.

Site Experience Feedback

Nov 22, 2024

I can always find something in my size, which is not easy. I have narrow feet, and most of the world has medium or wide.

Blake

Site Experience Feedback

Nov 22, 2024

I would like to see the same product in white or bone color

Online Shopper

Site Experience Feedback

Nov 22, 2024

Discounts never work. Just clickbait.

M

Site Experience Feedback

Nov 22, 2024

N/A

MADSAM

Site Experience Feedback

Nov 11, 2024

WEBSITE CLEAR AND EASY TO USE.