ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 61 - 80 of 9,424

Lynne

Site Experience Feedback

Nov 13, 2024

It was very good


Post-Delivery Feedback

Nov 24, 2024

It was great. I love my boots. They fit well and a true brand not a knock off. I love your company. I have recommended shoe mall to many people.

Lynn

Site Experience Feedback

Nov 24, 2024

I was browsing for a certain shoe and came up on Shoe Mall and did not know about the company before today . I'm sure I'll be back in the future

Sputnik

Site Experience Feedback

Nov 24, 2024

The only problem I ever encounter is availability. I need a wide shoe and Hoka fits best by taking pressure off of my feet.

M1C2

Site Experience Feedback

Nov 24, 2024

Exactly what I needed

LadyKatie

Site Experience Feedback

Nov 08, 2024

Very easy Not very good ordering things online, but this was very easy


Post-Delivery Feedback

Nov 24, 2024

Every time I ordered something from the shoe mall was easy delivered on time and just what I ordered

Online Shopper

Site Experience Feedback

Nov 24, 2024

It’s a disappointment when the item was us not available in my size.

LA

Site Experience Feedback

Nov 24, 2024

Good price & easy checkout

Wendi

Site Experience Feedback

Nov 24, 2024

Easy to use, easy to apply coupon,

Miss V

Site Experience Feedback

Nov 24, 2024

Good

Crusty

Post-Delivery Feedback

Nov 24, 2024

Na

Dot have to put in you e-mail too many times

Post-Delivery Feedback

Nov 24, 2024

Wear a narrow, and it is very hard to find. Wish for kore styles.

Zonc

Site Experience Feedback

Nov 24, 2024

Great

Online Shopper

Site Experience Feedback

Nov 24, 2024

quick selection and ordering

Shoes shopper

Site Experience Feedback

Nov 24, 2024

Great experience. Discount offer for the holidays

Wizard

Site Experience Feedback

Nov 24, 2024

Good

Online Shopper

Site Experience Feedback

Nov 24, 2024

It was easy to order and shop. Plus I got a sale promotion!

kmanning

Site Experience Feedback

Nov 24, 2024

all good, no bad! Lots of products on website to choose from

Avadessa

Site Experience Feedback

Nov 24, 2024

The website was really and fast to check out!

Koko

Post-Delivery Feedback

Nov 24, 2024

Quick shipment!

Amy

Site Experience Feedback

Nov 24, 2024

Very good