ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 101 - 120 of 9,424

Duck feet

Site Experience Feedback

Nov 23, 2024

Couldn’t get code for 15% to work

KOB

Site Experience Feedback

Nov 23, 2024

easy to shop on...pleased to find a sale promo

Rapidrewardsshopper

Site Experience Feedback

Nov 23, 2024

Good and easy

N/A

Site Experience Feedback

Nov 23, 2024

Good so far but hopefully I'll receive my sketchers before Thanksgiving. Leave on porch, no signature required.

Muk Luk socks

Site Experience Feedback

Nov 23, 2024

Easy to use and found exactly what I was looking for.

wyldfluer

Site Experience Feedback

Nov 23, 2024

I created an account & placed an order using paypal. Paypal held the payment but shoemall.com did not record the transaction nor send order confirmation. I tried again. Again, was charged but Shoemall customer service has no record of those 1st 2 transactions although money is being held from my account for them. There seems to be glitch in the website

CW-L

Site Experience Feedback

Nov 23, 2024

This was a great experience, and the product was readily availability, and I am trilled.

Beth D

Site Experience Feedback

Nov 10, 2024

Tried using retail me not and I had to start over. Great selection of shoes! Love that you have narrows! That’s why I went on your website. Wish there were free returns. Love the discount.


Post-Delivery Feedback

Nov 23, 2024

They have a large variety of shoes and specifically the types of booties I was looking for. They carry narrows, which not many people do, which is why I ordered from them. My mom had recommended this website to me since she had ordered from them herself and found what she was looking for. I appreciate the free shipping when ordering, but would love help on return shipping. I had to try on several pairs to find the right ones as I am hard to fit.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Easy to use

RETCOL

Site Experience Feedback

Nov 23, 2024

Excellent experience so far!

Pizza

Site Experience Feedback

Nov 23, 2024

Everything isgood

Momofteen

Site Experience Feedback

Nov 23, 2024

Quick and effortless

Chesnee

Post-Delivery Feedback

Nov 23, 2024

I appreciate the variety of shoes and sizes. It is very easy to shop for the kind of shoe you want because it is organized so well. The prices are very good compared to other vendors.

Vikki

Site Experience Feedback

Nov 12, 2024

Nothing but GOOD to say


Post-Delivery Feedback

Nov 23, 2024

Would recommend highly. Great selections and prices.

BERNIE

Site Experience Feedback

Nov 23, 2024

GOOD

Online Shopper

Site Experience Feedback

Nov 23, 2024

I’m quite pleased with the services provided; and happy to know that my items are able to be shipped to the U.S. Virgin Islands.

celd

Site Experience Feedback

Nov 01, 2024

Purchase was easy and simple, with free shipping!


Post-Delivery Feedback

Nov 23, 2024

The purchase was easy and I got what I expected. My only issue was with shipping. The shipping seemed to get stuck for about a week with FedEx. I realized that isn't ShoeMall's issue, but it would be nice if I wasn't charged until I actually received the product!

Cj

Site Experience Feedback

Nov 23, 2024

It was a easy process to order, good price

Susan

Site Experience Feedback

Nov 23, 2024

Quick and convenient. Hope the shoes fit! Hate to pay fees to return@

th

Site Experience Feedback

Nov 23, 2024

I really like the ShoeMall website.