ShoeMall Reviews - 9,424 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for ShoeMall
Showing 101 - 120 of 9,424
Duck feet
Site Experience Feedback
Nov 23, 2024
Couldn’t get code for 15% to work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KOB
Site Experience Feedback
Nov 23, 2024
easy to shop on...pleased to find a sale promo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rapidrewardsshopper
Site Experience Feedback
Nov 23, 2024
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Site Experience Feedback
Nov 23, 2024
Good so far but hopefully I'll receive my sketchers before Thanksgiving. Leave on porch, no signature required.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Muk Luk socks
Site Experience Feedback
Nov 23, 2024
Easy to use and found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
wyldfluer
Site Experience Feedback
Nov 23, 2024
I created an account & placed an order using paypal. Paypal held the payment but shoemall.com did not record the transaction nor send order confirmation. I tried again. Again, was charged but Shoemall customer service has no record of those 1st 2 transactions although money is being held from my account for them. There seems to be glitch in the website
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
CW-L
Site Experience Feedback
Nov 23, 2024
This was a great experience, and the product was readily availability, and I am trilled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beth D
Site Experience Feedback
Nov 10, 2024
Tried using retail me not and I had to start over. Great selection of shoes! Love that you have narrows! That’s why I went on your website. Wish there were free returns. Love the discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Beth D
Post-Delivery Feedback
Nov 23, 2024
They have a large variety of shoes and specifically the types of booties I was looking for. They carry narrows, which not many people do, which is why I ordered from them. My mom had recommended this website to me since she had ordered from them herself and found what she was looking for. I appreciate the free shipping when ordering, but would love help on return shipping. I had to try on several pairs to find the right ones as I am hard to fit.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Easy to use
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
RETCOL
Site Experience Feedback
Nov 23, 2024
Excellent experience so far!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Pizza
Site Experience Feedback
Nov 23, 2024
Everything isgood
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Momofteen
Site Experience Feedback
Nov 23, 2024
Quick and effortless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chesnee
Post-Delivery Feedback
Nov 23, 2024
I appreciate the variety of shoes and sizes. It is very easy to shop for the kind of shoe you want because it is organized so well. The prices are very good compared to other vendors.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Vikki
Site Experience Feedback
Nov 12, 2024
Nothing but GOOD to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vikki
Post-Delivery Feedback
Nov 23, 2024
Would recommend highly. Great selections and prices.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
BERNIE
Site Experience Feedback
Nov 23, 2024
GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
I’m quite pleased with the services provided; and happy to know that my items are able to be shipped to the U.S. Virgin Islands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
celd
Site Experience Feedback
Nov 01, 2024
Purchase was easy and simple, with free shipping!
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
celd
Post-Delivery Feedback
Nov 23, 2024
The purchase was easy and I got what I expected. My only issue was with shipping. The shipping seemed to get stuck for about a week with FedEx. I realized that isn't ShoeMall's issue, but it would be nice if I wasn't charged until I actually received the product!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Cj
Site Experience Feedback
Nov 23, 2024
It was a easy process to order, good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susan
Site Experience Feedback
Nov 23, 2024
Quick and convenient. Hope the shoes fit! Hate to pay fees to return@
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
th
Site Experience Feedback
Nov 23, 2024
I really like the ShoeMall website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »