ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 41 - 60 of 9,424

Lily

Site Experience Feedback

Nov 25, 2024

Easy to use

KhaiDN

Site Experience Feedback

Nov 25, 2024

Very good, very happy with the free shipping and coupon offer. Website is easy to navigate and has good size chart information.

Mark

Site Experience Feedback

Nov 24, 2024

Quick and easy.

Laurib

Site Experience Feedback

Nov 24, 2024

Easy

Online Shopper

Site Experience Feedback

Nov 24, 2024

None

J9

Site Experience Feedback

Nov 24, 2024

Totally positive experience with this website.

Liz

Site Experience Feedback

Nov 24, 2024

Excellent

Dej

Site Experience Feedback

Nov 24, 2024

So happy to find a store that carries narrow Can't comment on anything else first time buyer. I will let you know my opinion once I receive my order on quality; on time delivery; return policy customer service.

Rob

Site Experience Feedback

Nov 24, 2024

Ease of use of web site was great. Shoe is on back order which is a bummer but will deal with it.

Jewel

Site Experience Feedback

Nov 24, 2024

Good experience.

BeccaF

Site Experience Feedback

Nov 24, 2024

I love the coupon that is why I chose this website to purchase

Deb

Site Experience Feedback

Nov 24, 2024

Very good prices

Sammy

Site Experience Feedback

Nov 24, 2024

Easy website to use.

Online Shopper

Site Experience Feedback

Nov 24, 2024

Saw these shoes on a visitor and they looked comfy so I wanted them. Easy to find and you had my size

Online Shopper

Site Experience Feedback

Nov 24, 2024

easy

Barbie

Site Experience Feedback

Nov 24, 2024

I would have liked more of a selection in size 13

Trainman

Site Experience Feedback

Nov 14, 2024

Good


Post-Delivery Feedback

Nov 24, 2024

slippers were easy to order online, and they fit my husband perfectly and nice looking and feel good

Online Shopper

Site Experience Feedback

Nov 24, 2024

The whole experience went very well fast & smooth nice doing business with you

Ceci

Site Experience Feedback

Nov 24, 2024

Shoemall had precisely what I was looking for.

Debishopper

Site Experience Feedback

Nov 24, 2024

I love uggs and I was looking for lite blue and I found it! YAY