ShoeMall Reviews - 9,446 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 681 - 700 of 9,446
Dro
Site Experience Feedback
Nov 10, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shaun
Site Experience Feedback
Sep 02, 2024
Happy there was a discount even on clearance. Was able to find the shoes I was looking for easily.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Shaun
Post-Delivery Feedback
Nov 10, 2024
I love the selection and can always find what I'm looking for in my size at a decent price
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Fredie
Site Experience Feedback
Nov 09, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Nov 09, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gator Mom
Site Experience Feedback
Nov 09, 2024
Promo code provided made these boots more affordable for me. Would have preferred using Amazon due to their free return policy but the didn’t have my size
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Virginia
Site Experience Feedback
Nov 09, 2024
Have ordered from Shoe Mall previously and very well pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big Sister
Site Experience Feedback
Oct 27, 2024
It was so nice to go to ShoeMall site and find exactly what I wanted. Though one pair of the shoes are backordered the promo made it worth it to wait for one pair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big Sister
Post-Delivery Feedback
Nov 09, 2024
As I said in the last part, I ordered 2 pairs of shoes and one has arrived and was told the other pair was back-ordered to Dec. 25. However I have received notice that they are on their way!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Maria
Site Experience Feedback
Nov 09, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
shoelover
Post-Delivery Feedback
Nov 09, 2024
Since most of the shoe had flexible elastic, I don't know why the forward strap was not flexible. I would have kept them, except that strap was too tight. And there was no wide width offered. In today's world of being able to take advantage of free returns, having to pay $8.95 to return a $40.00 item is not pleasant. That's why Zappos and Amazon offering free shipping and returns, I'm not sure how your company will compete when you charge both.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Trish
Site Experience Feedback
Nov 09, 2024
My experience was very good as it was easy to find products and one was cheaper and the other was a store discount.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
YNGSTR
Site Experience Feedback
Nov 09, 2024
I mean it was really simple. After scrolling days on Amazon and other websites I usaly try. I seen a listing for the boots I purchased and the prices seemed neat (got ya on a sale) and it was simple and easy. Will most likely just shop for all my future boots on here
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
Finding AA (narrow) availability is difficult in most cases.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
overall easy to navigate website, good descriptions of items. large variety and quality product
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
Good satisfied customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hot Rod
Site Experience Feedback
Nov 09, 2024
Easy website to locate product and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Post-Delivery Feedback
Nov 09, 2024
I had tried to purchase directly from the manufacturer and had problem after problem with their website. I saw the ShoeMall website advertisement on my browser and tried it. Super easy and trouble free. Free shipping and product discounts are awesome. I will use this again, for sure.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
mjw
Site Experience Feedback
Nov 01, 2024
Quick, easy, awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
Very easy purchasing process, discount is always great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gpaw
Site Experience Feedback
Nov 09, 2024
User friendly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »