ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 681 - 700 of 9,446

Dro

Site Experience Feedback

Nov 10, 2024

N/a

Shaun

Site Experience Feedback

Sep 02, 2024

Happy there was a discount even on clearance. Was able to find the shoes I was looking for easily.


Post-Delivery Feedback

Nov 10, 2024

I love the selection and can always find what I'm looking for in my size at a decent price

Fredie

Site Experience Feedback

Nov 09, 2024

Good

None

Site Experience Feedback

Nov 09, 2024

Good

Gator Mom

Site Experience Feedback

Nov 09, 2024

Promo code provided made these boots more affordable for me. Would have preferred using Amazon due to their free return policy but the didn’t have my size

Virginia

Site Experience Feedback

Nov 09, 2024

Have ordered from Shoe Mall previously and very well pleased

Big Sister

Site Experience Feedback

Oct 27, 2024

It was so nice to go to ShoeMall site and find exactly what I wanted. Though one pair of the shoes are backordered the promo made it worth it to wait for one pair.


Post-Delivery Feedback

Nov 09, 2024

As I said in the last part, I ordered 2 pairs of shoes and one has arrived and was told the other pair was back-ordered to Dec. 25. However I have received notice that they are on their way!!!

Maria

Site Experience Feedback

Nov 09, 2024

Easy to use.

shoelover

Post-Delivery Feedback

Nov 09, 2024

Since most of the shoe had flexible elastic, I don't know why the forward strap was not flexible. I would have kept them, except that strap was too tight. And there was no wide width offered. In today's world of being able to take advantage of free returns, having to pay $8.95 to return a $40.00 item is not pleasant. That's why Zappos and Amazon offering free shipping and returns, I'm not sure how your company will compete when you charge both.

Trish

Site Experience Feedback

Nov 09, 2024

My experience was very good as it was easy to find products and one was cheaper and the other was a store discount.

YNGSTR

Site Experience Feedback

Nov 09, 2024

I mean it was really simple. After scrolling days on Amazon and other websites I usaly try. I seen a listing for the boots I purchased and the prices seemed neat (got ya on a sale) and it was simple and easy. Will most likely just shop for all my future boots on here

Online Shopper

Site Experience Feedback

Nov 09, 2024

Finding AA (narrow) availability is difficult in most cases.

Online Shopper

Site Experience Feedback

Nov 09, 2024

overall easy to navigate website, good descriptions of items. large variety and quality product

Online Shopper

Site Experience Feedback

Nov 09, 2024

Great experience

Online Shopper

Site Experience Feedback

Nov 09, 2024

Good satisfied customer

Hot Rod

Site Experience Feedback

Nov 09, 2024

Easy website to locate product and order

Joe

Post-Delivery Feedback

Nov 09, 2024

I had tried to purchase directly from the manufacturer and had problem after problem with their website. I saw the ShoeMall website advertisement on my browser and tried it. Super easy and trouble free. Free shipping and product discounts are awesome. I will use this again, for sure.

mjw

Site Experience Feedback

Nov 01, 2024

Quick, easy, awesome

Online Shopper

Site Experience Feedback

Nov 09, 2024

Very easy purchasing process, discount is always great.

Gpaw

Site Experience Feedback

Nov 09, 2024

User friendly