ShoeMall Reviews - 9,375 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 701 - 720 of 9,375

Online Shopper

Site Experience Feedback

Nov 09, 2024

Very easy purchasing process, discount is always great.

Gpaw

Site Experience Feedback

Nov 09, 2024

User friendly

Online Shopper

Site Experience Feedback

Nov 09, 2024

None

Neenah

Site Experience Feedback

Nov 09, 2024

Was looking for slippers and found the cutest pair. Hopefully they’ll fit.

DOG MOM

Site Experience Feedback

Nov 09, 2024

No problems anywhere No complaints.

klpcurls

Site Experience Feedback

Oct 30, 2024

Ok


Post-Delivery Feedback

Nov 09, 2024

Booties were not true to size. Again, I ordered a larger size that actually fit.

Online Shopper

Site Experience Feedback

Nov 09, 2024

found my 10 N size. Would have like a tall pair of boots but everything in my size was more than I wanted to spend. Will look elsewhere.

Betsy

Site Experience Feedback

Oct 30, 2024

Fairly good, I’m just not real technical


Post-Delivery Feedback

Nov 09, 2024

I have a narrow foot and I have difficulty find my size. But have good luck finding what I need and want at ShoeMall.

Online Shopper

Site Experience Feedback

Nov 09, 2024

Didn’t find what I was looking for but found something else Easy to use side bar navigation. I’ll shop here again

otis

Site Experience Feedback

Nov 09, 2024

good

WU

Site Experience Feedback

Nov 09, 2024

no problems

Las Vegas Cat Momma

Site Experience Feedback

Nov 08, 2024

I was extremely happy not only to find the winter boots I wanted, but was able to find them offered in wide width! Even better was the 30% off for signing up for texts AND the free shipping!?! I couldn't be happier!

Grandma Gina

Site Experience Feedback

Nov 08, 2024

Everything was fine with website

Suzie

Site Experience Feedback

Nov 08, 2024

It was simple. I typed Array in the search field and I was directed right to the shoe I was looking for. it was perfect and speedy.

Flapper

Site Experience Feedback

Nov 08, 2024

I normally do not have a good experience with online shopping but your site is very easy to understand so I could not be more pleased.

Kelly

Site Experience Feedback

Nov 08, 2024

easy access to shop on your site

Joey

Site Experience Feedback

Nov 08, 2024

Was able to find what I needed at a good price

Ken

Site Experience Feedback

Nov 08, 2024

Don’t change a thing just run a lot of specials

TC

Site Experience Feedback

Nov 08, 2024

Good

Bunion buddy

Site Experience Feedback

Nov 08, 2024

The good part is that you have shoes that will fit. The band part is trying to weigh through the inventory to find which shoes are the correct size. Why is this so hard? Because your search function doesn't work. Please get better programmers.