ShoeMall Reviews - 9,446 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 641 - 660 of 9,446
SMS
Site Experience Feedback
Nov 11, 2024
Good experience. Please carry more AAA and slim width shoes! Those of us with narrow feet will have to go barefoot soon since narrow and extra narrow widths are becoming impossible to find!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boo
Site Experience Feedback
Nov 11, 2024
Very satisfied
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Dat
Post-Delivery Feedback
Nov 11, 2024
Upon looking for boots I was very happy to find the style I wanted and the size was available. Super excited when I received them. YES I purchased two pair. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kel
Site Experience Feedback
Nov 11, 2024
Been looking for this item for a while and ShoeMall had it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mack
Site Experience Feedback
Nov 11, 2024
User friendly site
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
kwatmus
Site Experience Feedback
Oct 23, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CurlSquirrel
Post-Delivery Feedback
Nov 11, 2024
I used ShoeMall due to a Cash Back offer from PayPal. I couldn't be happier with the shoes and the deal I got!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Debster M
Site Experience Feedback
Oct 31, 2024
Great easy checkout and thorough description of item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocky
Site Experience Feedback
Nov 03, 2024
very easy site to order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becca
Site Experience Feedback
Nov 01, 2024
Good and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becca
Post-Delivery Feedback
Nov 11, 2024
I have to have narrow flat shoes - cannot wear heels due to an injury. They are hard to find.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Fast
Site Experience Feedback
Nov 11, 2024
Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sandy
Site Experience Feedback
Oct 30, 2024
PLEASED with the large selection of boots in my size and preferences. BETTER than prior years.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Dionysius
Site Experience Feedback
Nov 10, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lbdo
Site Experience Feedback
Nov 10, 2024
Not much interaction
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
Great overall online experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
CBS Ronnie
Site Experience Feedback
Nov 10, 2024
Shopping was so much fun
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
aybehrens
Site Experience Feedback
Oct 18, 2024
Lots of choices for my narrow size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sapphiremoon9397
Site Experience Feedback
Nov 10, 2024
Quick, easy, and I can't wait for my shoes to arrive!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Val
Site Experience Feedback
Nov 10, 2024
The website was very easy to navigate. I also was pleased with product selection choices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Debbie
Site Experience Feedback
Nov 10, 2024
Easy purchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »