ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 641 - 660 of 9,446

SMS

Site Experience Feedback

Nov 11, 2024

Good experience. Please carry more AAA and slim width shoes! Those of us with narrow feet will have to go barefoot soon since narrow and extra narrow widths are becoming impossible to find!

Boo

Site Experience Feedback

Nov 11, 2024

Very satisfied

Dat

Post-Delivery Feedback

Nov 11, 2024

Upon looking for boots I was very happy to find the style I wanted and the size was available. Super excited when I received them. YES I purchased two pair. Very pleased.

Kel

Site Experience Feedback

Nov 11, 2024

Been looking for this item for a while and ShoeMall had it.

Mack

Site Experience Feedback

Nov 11, 2024

User friendly site

kwatmus

Site Experience Feedback

Oct 23, 2024

Good

CurlSquirrel

Post-Delivery Feedback

Nov 11, 2024

I used ShoeMall due to a Cash Back offer from PayPal. I couldn't be happier with the shoes and the deal I got!

Debster M

Site Experience Feedback

Oct 31, 2024

Great easy checkout and thorough description of item

Rocky

Site Experience Feedback

Nov 03, 2024

very easy site to order from

Becca

Site Experience Feedback

Nov 01, 2024

Good and quick


Post-Delivery Feedback

Nov 11, 2024

I have to have narrow flat shoes - cannot wear heels due to an injury. They are hard to find.

Fast

Site Experience Feedback

Nov 11, 2024

Fast

sandy

Site Experience Feedback

Oct 30, 2024

PLEASED with the large selection of boots in my size and preferences. BETTER than prior years.

Dionysius

Site Experience Feedback

Nov 10, 2024

All good

Lbdo

Site Experience Feedback

Nov 10, 2024

Not much interaction

Online Shopper

Site Experience Feedback

Nov 10, 2024

Great overall online experience

CBS Ronnie

Site Experience Feedback

Nov 10, 2024

Shopping was so much fun

aybehrens

Site Experience Feedback

Oct 18, 2024

Lots of choices for my narrow size.

Sapphiremoon9397

Site Experience Feedback

Nov 10, 2024

Quick, easy, and I can't wait for my shoes to arrive!

Val

Site Experience Feedback

Nov 10, 2024

The website was very easy to navigate. I also was pleased with product selection choices.

Debbie

Site Experience Feedback

Nov 10, 2024

Easy purchase