ShoeMall Reviews - 9,375 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 721 - 740 of 9,375

Online Shopper

Site Experience Feedback

Nov 08, 2024

Easy to navigate and you had products I was looking for

Basketball lover

Site Experience Feedback

Nov 08, 2024

I was able to find what I was looking for in a timely manner.

Dxybelle1

Site Experience Feedback

Nov 08, 2024

Wish I could ask if they came in Narrow.

Crissy

Site Experience Feedback

Nov 08, 2024

It was very easy to find what I was looking for and the sale was great.

Skinny feet

Site Experience Feedback

Oct 31, 2024

She was listed in red as sale price but when I added to bag it was full price thanks for the 30 off


Post-Delivery Feedback

Nov 08, 2024

I was somewhat confused with pricing

Online Shopper

Site Experience Feedback

Nov 08, 2024

Fine

Mimi

Site Experience Feedback

Nov 08, 2024

All went perfectly, no problems

Texas

Site Experience Feedback

Nov 08, 2024

Good selection of boots. Pictures and details of boots were clear and helpful. Love the discount and easy return policy.

Online Shopper

Site Experience Feedback

Nov 08, 2024

1st time. will let you know.

JoAnn

Site Experience Feedback

Nov 08, 2024

Website was good. Disappointed that the style I wanted was backordered and the color I wanted/size was out of stock.

Uss

Site Experience Feedback

Nov 08, 2024

Not a lot of sizes and I don't see a notifying for a size I want willing to wait for

First time

Site Experience Feedback

Nov 08, 2024

All good---no negative feedback to give

Et38

Site Experience Feedback

Nov 08, 2024

Easy to search, coupon code applied and checked out within 5 minutes!

Tati

Site Experience Feedback

Nov 08, 2024

Great service no problems

Gracefulgranny

Site Experience Feedback

Nov 08, 2024

I wish I could have saved more!

Online Shopper

Site Experience Feedback

Nov 08, 2024

Easy

Bj

Site Experience Feedback

Nov 08, 2024

Good experience

Iamloud

Site Experience Feedback

Nov 07, 2024

This survey is bad

Lee

Site Experience Feedback

Nov 07, 2024

Great

Mica

Site Experience Feedback

Nov 07, 2024

Pretty good prices and had the shoes I wanted