ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 661 - 680 of 9,446

Melissa

Site Experience Feedback

Nov 10, 2024

Great shoes

Big dog

Site Experience Feedback

Nov 10, 2024

Easy to yse

Kat

Site Experience Feedback

Nov 01, 2024

Very easy

Kd73

Site Experience Feedback

Nov 10, 2024

It was easy and ships to me

Deb

Site Experience Feedback

Nov 10, 2024

Hard to find extra wide boots at an affordable price. Shoe Mall came through!

Chet

Site Experience Feedback

Nov 10, 2024

Fast convenient transaction.

Sharon61

Site Experience Feedback

Nov 10, 2024

Due to my unusually long, narrow foot, 12 narrow, I have a very difficult time finding shoes. I very rarely find shoes in my size in a brick and mortar store. I can always count on shoe mall.com having something in my size. I do wish that I had a little more selection, I am happy that I can at least find something stylish and reasonably priced.

JR

Site Experience Feedback

Nov 10, 2024

Easy to shop

Hockey Mom

Site Experience Feedback

Nov 10, 2024

Good: You had the boots I was looking for!!! :) Bad: the discount code didn’t apply to my boots. :(

lindaloola

Post-Delivery Feedback

Nov 10, 2024

ShoeMall is a great place to shop. They have numerous sizes and brands. Very easy to order and return if the shoes don't fit.

Just checked out

Site Experience Feedback

Nov 02, 2024

I haven't received my purchase yet, how could I know


Post-Delivery Feedback

Nov 10, 2024

There was a good deal on clearance items. Everything worked out.

Online Shopper

Site Experience Feedback

Nov 10, 2024

I have a very narrow heel and have to wear slip on no heel shoes. Found with Shoe Mall.

EmilyO

Site Experience Feedback

Nov 10, 2024

I loved that I could filter and sort so easily. The checkout process was really smooth and painless. You guys have a wide range of options.

Mrs Hubb

Site Experience Feedback

Nov 10, 2024

Was faster than the website said. Great prices.

Online Shopper

Site Experience Feedback

Nov 10, 2024

good experience -- found slippers right away

Nina

Site Experience Feedback

Nov 02, 2024

categories were good and pricing


Post-Delivery Feedback

Nov 10, 2024

Good selection and items arrived pretty quick and as described. Will order from them again.

JL

Site Experience Feedback

Oct 25, 2024

Easy to purchase. If quality is good and shoes arrive within a week, I'll be happy.


Post-Delivery Feedback

Nov 10, 2024

Fine shopping experience. I got the shoes I wanted.

Online Shopper

Site Experience Feedback

Nov 10, 2024

Always satisfied.

Online Shopper

Site Experience Feedback

Oct 28, 2024

All good


Post-Delivery Feedback

Nov 10, 2024

All great fast easy experience

Diamond Lil

Site Experience Feedback

Nov 10, 2024

Good