ShoeMall Reviews - 9,446 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 661 - 680 of 9,446
Melissa
Site Experience Feedback
Nov 10, 2024
Great shoes
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Big dog
Site Experience Feedback
Nov 10, 2024
Easy to yse
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Site Experience Feedback
Nov 01, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Kd73
Site Experience Feedback
Nov 10, 2024
It was easy and ships to me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Nov 10, 2024
Hard to find extra wide boots at an affordable price. Shoe Mall came through!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chet
Site Experience Feedback
Nov 10, 2024
Fast convenient transaction.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Sharon61
Site Experience Feedback
Nov 10, 2024
Due to my unusually long, narrow foot, 12 narrow, I have a very difficult time finding shoes. I very rarely find shoes in my size in a brick and mortar store. I can always count on shoe mall.com having something in my size. I do wish that I had a little more selection, I am happy that I can at least find something stylish and reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Site Experience Feedback
Nov 10, 2024
Easy to shop
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Hockey Mom
Site Experience Feedback
Nov 10, 2024
Good: You had the boots I was looking for!!! :) Bad: the discount code didn’t apply to my boots. :(
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lindaloola
Post-Delivery Feedback
Nov 10, 2024
ShoeMall is a great place to shop. They have numerous sizes and brands. Very easy to order and return if the shoes don't fit.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Just checked out
Site Experience Feedback
Nov 02, 2024
I haven't received my purchase yet, how could I know
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
- Full ratings for this review »
Just checked out
Post-Delivery Feedback
Nov 10, 2024
There was a good deal on clearance items. Everything worked out.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
I have a very narrow heel and have to wear slip on no heel shoes. Found with Shoe Mall.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
EmilyO
Site Experience Feedback
Nov 10, 2024
I loved that I could filter and sort so easily. The checkout process was really smooth and painless. You guys have a wide range of options.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mrs Hubb
Site Experience Feedback
Nov 10, 2024
Was faster than the website said. Great prices.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
good experience -- found slippers right away
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Nina
Site Experience Feedback
Nov 02, 2024
categories were good and pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nina
Post-Delivery Feedback
Nov 10, 2024
Good selection and items arrived pretty quick and as described. Will order from them again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JL
Site Experience Feedback
Oct 25, 2024
Easy to purchase. If quality is good and shoes arrive within a week, I'll be happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JL
Post-Delivery Feedback
Nov 10, 2024
Fine shopping experience. I got the shoes I wanted.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 10, 2024
Always satisfied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 10, 2024
All great fast easy experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Diamond Lil
Site Experience Feedback
Nov 10, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »