ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 621 - 640 of 9,446

Online Shopper

Site Experience Feedback

Nov 11, 2024

Everything went well

Joisie

Site Experience Feedback

Nov 11, 2024

Had what I wanted

Narrow Feet

Site Experience Feedback

Nov 11, 2024

Very easy website to navigate and to narrow down shoe type and size

Clover

Site Experience Feedback

Nov 11, 2024

It was great, I was searching for a certain pair of shoes and they were the only place with my size in stock and checking out was far and easy. I'm hoping my order comes quickly!

Tish

Site Experience Feedback

Oct 26, 2024

Looked around at shoes and pants. Liked alot of the things you have. Liked shoes the best. Nice selection. Liked the discount and no shipping costs!


Post-Delivery Feedback

Nov 11, 2024

I do recommend ShoeMall. See my reviews for more info

Ann A

Site Experience Feedback

Nov 11, 2024

Easy to navigate when I put my size in, it pulled up the shoes that fit the filter. Prices were really reasonable.

Flick

Site Experience Feedback

Nov 11, 2024

Have purchased here before. Good deals and fast shipping. Also had to return one order and they were very good handling exchange.

matt

Site Experience Feedback

Nov 11, 2024

all was good, zero problems.

Blackie 69

Site Experience Feedback

Nov 11, 2024

I always check out the prices here first. I don’t like the idea of varying discounts

GM

Site Experience Feedback

Nov 11, 2024

The site is easy to find your items. The prices are the best I could fine. Easy to check out and free shipping.

Fenix

Site Experience Feedback

Nov 11, 2024

Great

JJ

Site Experience Feedback

Nov 11, 2024

Shopping experience very straightforward--shoe color and size exactly what I need.

Deb

Site Experience Feedback

Nov 11, 2024

Needed the shoes for a trip but chat agent said you could not guarantee Wednesday delivery with express delivery so I just did free delivery. Really wanted them by Wednesday pm.

Online Shopper

Site Experience Feedback

Nov 11, 2024

In the slim and super slim shoes there are very few choices. Seldom do new shoes get added to the selection. Many of the choices have been on site for a long time.

Online Shopper

Site Experience Feedback

Nov 11, 2024

it was fine!

Regular Shopper

Site Experience Feedback

Nov 11, 2024

This website is easy to use and has a great selection of shoes.

Judy

Site Experience Feedback

Nov 11, 2024

I needed Narrow. There was only one style in the whole store in Narrow! But the promotion was so good I decided to give it a try.

K

Site Experience Feedback

Nov 11, 2024

Always looking for hard to find 13w shoes. Thanks for keeping styles available.

Stone

Site Experience Feedback

Nov 11, 2024

had good selection of Hoka shoes

Queen Tierra

Site Experience Feedback

Nov 11, 2024

Fun excellent!