ShoeMall Reviews - 9,446 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 601 - 620 of 9,446
old fart
Site Experience Feedback
Nov 12, 2024
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debbie
Site Experience Feedback
Oct 30, 2024
Easy to navigate, lots to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debbie
Post-Delivery Feedback
Nov 12, 2024
I loved the shoes but they were too small. I was going to exchange them for a larger size but they were out of larger sizes. Even to change color they were out.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Shovo
Site Experience Feedback
Nov 02, 2024
I wish shipping was faster
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Shovo
Post-Delivery Feedback
Nov 12, 2024
I bought these shoes because I had others of this comfort. They are SO comfortable and easy to slip on! I wish they would have had the color I first wanted but love these also. I'll be buying another pair of the period is right!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lou
Site Experience Feedback
Nov 12, 2024
It was easy to find the item we needed and had a real good price. Didn't have to look any where else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 02, 2024
fine
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Curly
Post-Delivery Feedback
Nov 12, 2024
The shoes are comfortable but I have been disappointed in the color and/or trim and the fact that the fabric on the back where you insert your foot seems to wear out too fast and is unsightly.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
micksis
Post-Delivery Feedback
Nov 12, 2024
Good prices, found what I wanted. But they don't communicate about the order too well.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Friendo
Post-Delivery Feedback
Nov 12, 2024
Great price and selection
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lauren
Site Experience Feedback
Nov 12, 2024
Great website but I primarily look for Bed Stu products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chicago
Site Experience Feedback
Nov 11, 2024
Can't enlarge on. Screen
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
Was easy to order what I wanted and liked the discount price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Casey
Site Experience Feedback
Nov 11, 2024
Very positive and cost friendly experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
Good experience. No complaints! I hope I receive the 100.00
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shoe Fiend
Site Experience Feedback
Nov 11, 2024
I was scanning the catalogue and forgot where I saw the shoes. Did finally find them. User Error.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
LisaK
Site Experience Feedback
Nov 11, 2024
The website was easy to browse and find items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Nov 11, 2024
I was very pleased to see that Shoe Mall had narrow width shoes in lots of styles, Shoe Mall was the only place that had my favorite sandal slide in a narrow width. I understand they will take longer to arrive because they had to be back ordered— but that’s ok, I’m very happy that they’ll be in next month! The check out was very easy. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms Necie
Site Experience Feedback
Nov 11, 2024
I just wish I could have used a 30% off coupon. Didn't tell me that until checkout time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
other shoes
Site Experience Feedback
Nov 11, 2024
I was a little confused about not being able to use PayPal and NOT getting discount
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
John
Site Experience Feedback
Nov 11, 2024
Great overall experience, easy to understand website, good selection and easy to order. Appreciate being able to use PayPal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
shoelover
Site Experience Feedback
Nov 11, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »