ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 601 - 620 of 9,446

old fart

Site Experience Feedback

Nov 12, 2024

easy to use

Debbie

Site Experience Feedback

Oct 30, 2024

Easy to navigate, lots to choose from.


Post-Delivery Feedback

Nov 12, 2024

I loved the shoes but they were too small. I was going to exchange them for a larger size but they were out of larger sizes. Even to change color they were out.

Shovo

Site Experience Feedback

Nov 02, 2024

I wish shipping was faster


Post-Delivery Feedback

Nov 12, 2024

I bought these shoes because I had others of this comfort. They are SO comfortable and easy to slip on! I wish they would have had the color I first wanted but love these also. I'll be buying another pair of the period is right!!

Lou

Site Experience Feedback

Nov 12, 2024

It was easy to find the item we needed and had a real good price. Didn't have to look any where else.

Online Shopper

Site Experience Feedback

Nov 02, 2024

fine

Curly

Post-Delivery Feedback

Nov 12, 2024

The shoes are comfortable but I have been disappointed in the color and/or trim and the fact that the fabric on the back where you insert your foot seems to wear out too fast and is unsightly.

micksis

Post-Delivery Feedback

Nov 12, 2024

Good prices, found what I wanted. But they don't communicate about the order too well.

Friendo

Post-Delivery Feedback

Nov 12, 2024

Great price and selection

Lauren

Site Experience Feedback

Nov 12, 2024

Great website but I primarily look for Bed Stu products

Chicago

Site Experience Feedback

Nov 11, 2024

Can't enlarge on. Screen

Online Shopper

Site Experience Feedback

Nov 11, 2024

Was easy to order what I wanted and liked the discount price.

Casey

Site Experience Feedback

Nov 11, 2024

Very positive and cost friendly experience

Online Shopper

Site Experience Feedback

Nov 11, 2024

Good experience. No complaints! I hope I receive the 100.00

Shoe Fiend

Site Experience Feedback

Nov 11, 2024

I was scanning the catalogue and forgot where I saw the shoes. Did finally find them. User Error.

LisaK

Site Experience Feedback

Nov 11, 2024

The website was easy to browse and find items.

Annie

Site Experience Feedback

Nov 11, 2024

I was very pleased to see that Shoe Mall had narrow width shoes in lots of styles, Shoe Mall was the only place that had my favorite sandal slide in a narrow width. I understand they will take longer to arrive because they had to be back ordered— but that’s ok, I’m very happy that they’ll be in next month! The check out was very easy. Thank you!

Ms Necie

Site Experience Feedback

Nov 11, 2024

I just wish I could have used a 30% off coupon. Didn't tell me that until checkout time.

other shoes

Site Experience Feedback

Nov 11, 2024

I was a little confused about not being able to use PayPal and NOT getting discount

John

Site Experience Feedback

Nov 11, 2024

Great overall experience, easy to understand website, good selection and easy to order. Appreciate being able to use PayPal

shoelover

Site Experience Feedback

Nov 11, 2024

good experience