ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 581 - 600 of 9,446

Online Shopper

Site Experience Feedback

Nov 12, 2024

Good

browsing sales

Site Experience Feedback

Nov 12, 2024

na

Excel

Site Experience Feedback

Nov 12, 2024

Excellent!

Pt

Site Experience Feedback

Nov 12, 2024

Discount offer made decision easier

Online Shopper

Site Experience Feedback

Nov 12, 2024

New Balance does not provide any sale price or discount. You should anyway.

Snazzy

Site Experience Feedback

Nov 12, 2024

I have been looking all over the web for a great price on Skechers and I found it here.

Zoni

Site Experience Feedback

Nov 12, 2024

Time will tell, my first purchace from ShoeMall.

Junie

Site Experience Feedback

Nov 12, 2024

All excellent

Sue

Site Experience Feedback

Nov 12, 2024

Website very easy to navigate. Easy to check out...

Great Deal

Site Experience Feedback

Nov 12, 2024

nice

Marie

Site Experience Feedback

Oct 26, 2024

I was very happy with the price, that I paid for my shoes.


Post-Delivery Feedback

Nov 12, 2024

I had a good experience shopping online with Shoemall. I love my shoes, and are very comfortable!

Bob

Site Experience Feedback

Nov 12, 2024

I was lexpected to receive a discount, plus an additional code to enter, but when I entered the code the site said that this brand does not accept discount codes. It sounds like a bait and switch.

Anyacleopatra

Site Experience Feedback

Nov 12, 2024

Great!

Nana

Site Experience Feedback

Nov 12, 2024

I have tried to just go shopping at stores looking for shoes only unfortunately they don’t carry wide size 11 shoes that I would like as they only have a small variety to choose from

DaveMerica

Site Experience Feedback

Nov 12, 2024

I came back to the website today to complete a purchase I had started during a previous visit. Check out was fast and easy.

TruckerBarb

Site Experience Feedback

Nov 12, 2024

I had no problem at all

Online Shopper

Site Experience Feedback

Nov 12, 2024

GOOD

Online Shopper

Site Experience Feedback

Nov 12, 2024

I always like finding a great bargain!

Great experience!

Site Experience Feedback

Nov 12, 2024

Great prices!!

polish falcon

Site Experience Feedback

Nov 12, 2024

eeeeezy to buy, cheap,free ship