ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 561 - 580 of 9,446

Grandma

Site Experience Feedback

Nov 13, 2024

nothing bad Just hope it is not back ordered

HAPPY SHOPPER

Site Experience Feedback

Nov 13, 2024

This is the BEST company and EASY online ordering for sure!!! When i see a pair of shoes anywhere that i like ( online shopping or in the marketplace....I ALWAYS check with Shoemall FIRST. LOVE the free shipping and with the 25% - 30% off quite frenquently, I save up to $30. YEAH!!! THANK-YOU!!

Online Shopper

Site Experience Feedback

Nov 13, 2024

Good expience, great selection.

ddo42

Site Experience Feedback

Nov 03, 2024

good


Post-Delivery Feedback

Nov 13, 2024

Just as i said before. But, you do carry a good selection.

Dee dee

Site Experience Feedback

Nov 13, 2024

Website very easy to navigate

Mike

Site Experience Feedback

Nov 13, 2024

It seems to work with ease.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Easy to use

LabMom

Site Experience Feedback

Nov 13, 2024

All good!

Shsly

Site Experience Feedback

Nov 13, 2024

Was ok. Have an acct but cannot remember it

Shoelover

Post-Delivery Feedback

Nov 13, 2024

Definitely would tell a friend about how easy it is to shop on line.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Easy to navigate

Sami

Site Experience Feedback

Nov 13, 2024

Wish shoe was not on back order.

Online Shopper

Site Experience Feedback

Nov 13, 2024

There are not enough Slim shoes to choose from.

Lee

Site Experience Feedback

Nov 13, 2024

The contact with the site was fast and complete.

Chapiz

Site Experience Feedback

Nov 12, 2024

I never heard about you, and I was looking for an specific thing, I found it, was a good price and was easy to buy, plus the free shipping ๐Ÿ™Œ๐Ÿผ

Doong2

Site Experience Feedback

Nov 12, 2024

I went shopping for the first time and it seems like the popular sizes are selling out too quickly. If there were more sizes that fit me, I might have bought more shoes...

Lane

Site Experience Feedback

Nov 12, 2024

All went well. no complaints.

KGBMAN

Site Experience Feedback

Nov 12, 2024

Super easy and cohesive online sales. Good deal as well with 30% off. Free shipping a big plus!

Online Shopper

Site Experience Feedback

Nov 12, 2024

Great experience using website, very easy to navigate & check out. Only wish had more selection.

Lulu C

Site Experience Feedback

Nov 12, 2024

The experience was easy and straightforward.