ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 21 - 40 of 9,424

Butch

Site Experience Feedback

Nov 25, 2024

Really like your selection

Alice

Site Experience Feedback

Nov 25, 2024

Things went smooth.

Ro

Site Experience Feedback

Nov 25, 2024

Always good ai have a narrow foot so shoe mall is the only place ai can buy my shoes it has a great selection.

MW

Site Experience Feedback

Nov 25, 2024

Entire experience was quick and easy.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Easy

Becksueo

Site Experience Feedback

Nov 25, 2024

Everything good so far

Online Shopper

Site Experience Feedback

Nov 25, 2024

Good

Cherry

Site Experience Feedback

Nov 25, 2024

Everything was fine

James

Site Experience Feedback

Nov 25, 2024

All good I enjoy getting products from this sight. A lot of quality products.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Everything was easy except for the credit card text box. My iPhone couldn’t tell it was for credit cards and didn’t prompt my saved credit cards

Midget

Site Experience Feedback

Nov 25, 2024

This website was very easy to navigate.

Sunshine

Site Experience Feedback

Nov 25, 2024

My purchase with smoothly online. I will know more when I get my shoes. I hope they will come in a timely manner.

Great product

Site Experience Feedback

Nov 25, 2024

Nothing bad.

Georgia

Site Experience Feedback

Nov 25, 2024

Very friendly and easy to find what you are looking for.

Online Shopper

Site Experience Feedback

Nov 15, 2024

It was easy to navigate and you had the product I wanted.

DB

Site Experience Feedback

Nov 25, 2024

It was all good :)

Linda

Site Experience Feedback

Nov 25, 2024

Aways check sales - great sale today with Clearance and 30% Off coupon.

Drea

Site Experience Feedback

Nov 25, 2024

Easy fast great price

Online Shopper

Site Experience Feedback

Nov 25, 2024

too big of a survery

ShoeMall

Site Experience Feedback

Nov 25, 2024

Easy and Fast