ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 541 - 560 of 9,446

Online Shopper

Site Experience Feedback

Nov 14, 2024

Great no complaints.

Adriana

Site Experience Feedback

Nov 14, 2024

Nice website, easy to use. Great prices.

Online Shopper

Post-Delivery Feedback

Nov 14, 2024

Wear a narrow (B) size shoe and ShoeMall has a limited choice of items in my size. Feel that the cost of returning shoe is rather high.

Online Shopper

Site Experience Feedback

Nov 14, 2024

My approval of the wide selections and speedy delivery.

Marq Jay

Site Experience Feedback

Nov 14, 2024

good price

Vina

Site Experience Feedback

Nov 14, 2024

Easy to navigate no glitches efficient

Boot Reviewer

Site Experience Feedback

Nov 13, 2024

The photos weren't great, but OK. Hope the quality of the product is OK.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Very good

Campy

Site Experience Feedback

Nov 13, 2024

I placed my order easily, used a great available coupon. I cannot respond further until I receive this order.

Gregg

Post-Delivery Feedback

Nov 13, 2024

fast and easy

Shea

Site Experience Feedback

Nov 13, 2024

It was fast and easy! I never shopped with you before.. I hope it is delivered soon without any issues.

Online Shopper

Site Experience Feedback

Nov 13, 2024

overall very good very easy

Online Shopper

Site Experience Feedback

Nov 13, 2024

I'enjoyed it

MSK

Site Experience Feedback

Nov 13, 2024

Very easy to order.

Hqrse

Site Experience Feedback

Nov 13, 2024

Very easy, liked the promotion smfam30

Sally

Site Experience Feedback

Nov 13, 2024

Website very easy to navigate and check out very simple

Bamp

Site Experience Feedback

Oct 31, 2024

Site worked well and had the product I have had difficulty finding.

Ann A.

Site Experience Feedback

Nov 13, 2024

Good interaction for the most part. I had some difficulty searching generally by size and category. Going back and forth between looking good at detailed photos of a specific shoe, and going back to the place in "line" of my general search. Could be smoother.

Melly

Site Experience Feedback

Nov 13, 2024

I love shoe mall! They have narrow and long shoes.

Roni

Site Experience Feedback

Nov 13, 2024

I always use your website as so today, with excellent results.