ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 521 - 540 of 9,446

Keeks

Site Experience Feedback

Nov 14, 2024

It was great

B

Site Experience Feedback

Nov 14, 2024

Site was ok searching was easy

Ditz

Site Experience Feedback

Nov 14, 2024

Fine

Holls

Site Experience Feedback

Nov 14, 2024

Shoe Mall carries Softwalk, the one company that carries narrow widths in large size shoes and boots. How great is that!

Bop

Site Experience Feedback

Nov 14, 2024

Usually have what I’m looking for, good price, free shipping, good quality.

Jenann

Site Experience Feedback

Nov 14, 2024

Very easy site to use, shoes are reasonably priced.

Grammy Jean

Site Experience Feedback

Nov 14, 2024

The website is very efficient. The only thing I would change is when you select a shoe and want to continue shopping it throw the use back to page 1.

Online Shopper

Site Experience Feedback

Nov 14, 2024

The site was easy to use.

Electric Pete

Site Experience Feedback

Nov 14, 2024

There was a list of codes to put in so I tried, but I guess the boot was already discounted so I could not put in the other code (SMFAM30).

2Old2Care

Site Experience Feedback

Nov 14, 2024

Easy to use

gramma

Site Experience Feedback

Nov 14, 2024

easy to use

Happy Camper

Site Experience Feedback

Nov 14, 2024

All good!

smiley

Site Experience Feedback

Nov 14, 2024

good

Online Shopper

Site Experience Feedback

Nov 14, 2024

Very easy to use and purchase.

R

Site Experience Feedback

Nov 14, 2024

N

Chicago Mom

Site Experience Feedback

Nov 14, 2024

In the past I have been frustrated that Shie Mall does not have free returns, unlike Zappos

Amster

Site Experience Feedback

Nov 14, 2024

easy sight I have never heard of shoe mall

Online Shopper

Site Experience Feedback

Nov 06, 2024

I have ordered in the past and have so far been pleased

Ash

Site Experience Feedback

Nov 14, 2024

Easy to shop for exactly what you are looking for and checkout

Nin

Site Experience Feedback

Nov 14, 2024

Website easy to navigate. Picking out shoes and adding to cart very easy and quick. The entire process was successful