ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 481 - 500 of 9,446

IllinoisWinter

Site Experience Feedback

Oct 31, 2024

no problems, I was looking at North Face coats and jackets. If anything could be improved, it would be a more close up view of the hoods that these jackets have.


Post-Delivery Feedback

Nov 15, 2024

Shoe mall had the North Face item that I wanted to purchase. It was very reasonably priced compared to other sites. However, the item was not at all what I wanted. It said the jacket was breathable. It is NOT breathable. It makes me question whether I can trust North Face descriptions of its product. Also, the pockets are up high on the jacket, so you cannot put your hands in the pockets comfortably on a cold day. Disappoinment.

Cbeee

Site Experience Feedback

Nov 15, 2024

Excellent site

Online Shopper

Site Experience Feedback

Nov 15, 2024

Good promo code

Becky

Site Experience Feedback

Nov 15, 2024

Love shoemall great quality

Betty Ann

Site Experience Feedback

Nov 15, 2024

I have shopped with shoe mall in the past and have always had a great experience

Filter issues

Site Experience Feedback

Nov 15, 2024

Good. Filter options could be better. I only wear slim and narrow shoes. Medium stated in my search even with the filter.

dawgsncats

Site Experience Feedback

Nov 15, 2024

This was easy. Thank you.

narrowguy

Site Experience Feedback

Nov 15, 2024

It's very hard to find narrow width shoes and this site had many options.

Erin

Site Experience Feedback

Nov 15, 2024

All great!

Jimmy

Site Experience Feedback

Nov 15, 2024

I had a great experience today.

No thanks

Site Experience Feedback

Nov 15, 2024

Good

dalpicks

Site Experience Feedback

Nov 15, 2024

easy

Online Shopper

Site Experience Feedback

Nov 15, 2024

very good, no issues

Sonny

Site Experience Feedback

Nov 15, 2024

The discount and free shipping was the best part but my first and second choice turned out to be unavailable or back ordered

Margaret

Site Experience Feedback

Nov 15, 2024

I thought I was offered a discount for my first order, but it didn't show in may cart. Checkout was a little annoying they keep asking for my credit card information.

Sexyred

Site Experience Feedback

Nov 15, 2024

It was a nice experience

Skinnyfoot

Site Experience Feedback

Oct 29, 2024

The website is very intuitive and easy to use.


Post-Delivery Feedback

Nov 15, 2024

This was the only source I found for boots with narrow calf, so fit was extremely important. The color and style is on trend. I found cute boots that fit!

Gabby

Site Experience Feedback

Nov 15, 2024

overall good

HITEQ1

Site Experience Feedback

Nov 15, 2024

Look at previous comments

Online Shopper

Post-Delivery Feedback

Nov 15, 2024

I have narrow feet. The New Balance web site didn't have my size in stock. You did at the same price.