ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 461 - 480 of 9,446

Online Shopper

Site Experience Feedback

Nov 16, 2024

Easy site to use.

Morena53

Site Experience Feedback

Nov 16, 2024

Couldn’t pay with PayPal

MG

Site Experience Feedback

Nov 16, 2024

all good, fast, efficient

KJJ

Site Experience Feedback

Nov 16, 2024

I appreciate the selection and prices at ShoeMall. They have brands that I know and often good sales!

Pete

Site Experience Feedback

Nov 15, 2024

Good.

Tigerlilly

Site Experience Feedback

Oct 31, 2024

Very pleased! Found what I wanted in just a few clicks!!


Post-Delivery Feedback

Nov 15, 2024

Sketchers is one of my favorites. Discounted price made thie purchase a no brainer.

Online Shopper

Site Experience Feedback

Nov 15, 2024

I knew you had what I wanted, had been browsing, purchased another pair of boots a couple of weeks ago. I have a very narrow foot so it’s difficult for me to find shoes, I have been able to find at Shoemall.

Online Shopper

Site Experience Feedback

Nov 15, 2024

It was a great experience and I will be back

Beurre blanc

Site Experience Feedback

Nov 15, 2024

Great website, find my pair of shoes .

Wagerluvtoshop

Site Experience Feedback

Nov 15, 2024

Very easy to use….

Jen

Site Experience Feedback

Nov 15, 2024

Excellent!

Tasha

Site Experience Feedback

Nov 15, 2024

Website is easy. Everything loaded great. No complaints.

Verified Buyer

Site Experience Feedback

Nov 15, 2024

My first purchase. Good so far.

Aunt She

Site Experience Feedback

Nov 15, 2024

Great!

Carla

Site Experience Feedback

Nov 15, 2024

It's a very easy-to-use website

Online Shopper

Site Experience Feedback

Nov 15, 2024

Nice variety good prices

Sandy

Site Experience Feedback

Nov 15, 2024

Was supposed to get 30% off with code but did not get it.

Papa John

Site Experience Feedback

Nov 05, 2024

Wide, short feet result in difficulty in buying shoes, and ShoeMall has products.


Post-Delivery Feedback

Nov 15, 2024

ShoeMall has wide width shoes of high quality

Online Shopper

Site Experience Feedback

Oct 31, 2024

Good experience!

Online Shopper

Site Experience Feedback

Nov 03, 2024

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