ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 441 - 460 of 9,446

Geronimo Holmes

Site Experience Feedback

Nov 16, 2024

This was a good shoe-buying experience. Great shoes at a great price!

Lu

Site Experience Feedback

Nov 16, 2024

availability

Plum

Site Experience Feedback

Nov 16, 2024

Am a senior and sometimes have difficulty with internet ordering of items. Your service is clear, informative and easy to use.

Ann

Site Experience Feedback

Nov 16, 2024

I like a good Quality looking Products

Dianne

Post-Delivery Feedback

Nov 16, 2024

It is a delight to deal with a company that is on top of the process. I do not have any negative comments about this company.

happy customer

Site Experience Feedback

Nov 16, 2024

good

tenor

Site Experience Feedback

Nov 16, 2024

2nd time purchasing. Was very easy last time and secure! Thank you ShoeMall! I'm glad my wife and I found you!

Big eyes

Site Experience Feedback

Nov 16, 2024

Website was easy to navigate.could not apply promo code.

Online Shopper

Site Experience Feedback

Nov 16, 2024

Easy and economical

Online Shopper

Site Experience Feedback

Nov 16, 2024

I have none at the moment

Annabanana

Site Experience Feedback

Nov 16, 2024

Easy to use

Bishop

Site Experience Feedback

Nov 16, 2024

IT'S ALWAYS A PLEASURE SHOPPING ON THIS SITE...

Happyfeet

Site Experience Feedback

Oct 30, 2024

Shoemall always has the biggest selection of shoes; best prices; free shipping!


Post-Delivery Feedback

Nov 16, 2024

If you're looking for a company that carries a wide selection of footwear, and some other wearable products, go to Shoemall.com

Carrie

Site Experience Feedback

Nov 16, 2024

Easy navigation in website.

Pajama Mama

Site Experience Feedback

Nov 16, 2024

East to use; consumer friendly; although prices are high, I Love that women’s size 10.5 is available, bonus that they come in Wide width

Online Shopper

Site Experience Feedback

Nov 16, 2024

It was a great experience

MinimalShopper

Site Experience Feedback

Nov 16, 2024

I had to try to complete purchase about 6 times because it kept giving me a 'General error' message

Matina

Site Experience Feedback

Nov 16, 2024

Good

Online Shopper

Site Experience Feedback

Oct 30, 2024

It was very good experience

Lulu

Site Experience Feedback

Nov 06, 2024

All was fine.