ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 421 - 440 of 9,446

Nana

Site Experience Feedback

Nov 17, 2024

Dont like the fact that the shoes are not available now, backordered until January.

Alco

Site Experience Feedback

Nov 17, 2024

I v been looking for camo slippers for a wile I need size 14 and there had to find thank you

Online Shopper

Site Experience Feedback

Nov 07, 2024

Everything went smoothly

GreeneyedRN

Site Experience Feedback

Nov 08, 2024

Very easy to maneuver. Found my desired shoe and ordered within minutes. The discount on reg priced items was super!


Post-Delivery Feedback

Nov 17, 2024

Very pleased with pricing, selection, quick shipping, and tracking.

CynLynn

Site Experience Feedback

Nov 02, 2024

Easy to order and worked well !


Post-Delivery Feedback

Nov 17, 2024

So far I would as have not had my short boots long

Fayze

Site Experience Feedback

Nov 17, 2024

The shoe shopping experience was not stressful. But very satisfying.

ShoppingMom7

Site Experience Feedback

Nov 16, 2024

Nothing bad all good

fisbinking

Site Experience Feedback

Nov 16, 2024

website easy to use

Zoo

Site Experience Feedback

Oct 29, 2024

good price, pretty easy to do, love having pay pal


Post-Delivery Feedback

Nov 16, 2024

The online info was accurate and price was good. Came on time. I was surprised they had the shoes I wanted as sometimes not available.

Online Shopper

Site Experience Feedback

Nov 16, 2024

Good

RN texas

Site Experience Feedback

Nov 16, 2024

Great experience. Found boots I wanted for less

Steve

Site Experience Feedback

Nov 16, 2024

Good overall experience. Looking forward to getting the boots!

Nonni

Site Experience Feedback

Nov 16, 2024

Great web site. I found my hard to find shoe size easily! Checkout was a breeze and free shipping!

KML

Site Experience Feedback

Nov 16, 2024

Overall good experience.

BarbE

Site Experience Feedback

Nov 16, 2024

It was difficult to find the shoes I knew were offered but couldn't find using the category search method. I finally was able to locate only after using brand name in search filter.

Online Shopper

Site Experience Feedback

Nov 16, 2024

Good

Marilyn's shoes

Site Experience Feedback

Nov 16, 2024

It was easy to navigate. Easy to order the prices were good

Mimi

Site Experience Feedback

Nov 16, 2024

Si

Online Shopper

Site Experience Feedback

Nov 16, 2024

Good

Micey

Site Experience Feedback

Nov 16, 2024

Lots of items to see