ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 401 - 420 of 9,446

Online Shopper

Site Experience Feedback

Nov 17, 2024

Great fast

ShoeGuru

Site Experience Feedback

Nov 17, 2024

Good experience with pricing and speed of website.

Tif

Site Experience Feedback

Nov 17, 2024

It seemed to me very easy to complete my purchase.

Mary

Site Experience Feedback

Nov 02, 2024

Its good experience.


Post-Delivery Feedback

Nov 17, 2024

I did not receive the right product and when I returned the product, it cost me more.However, I got it on time.

Southern Belle

Site Experience Feedback

Nov 17, 2024

Found a good buy on a product I like.

Daisy

Site Experience Feedback

Nov 17, 2024

Was on Amazon and Capita One Credit card found better pricing

Steve

Site Experience Feedback

Nov 17, 2024

As soon as I logged in, I was able with just a few clicks find the exact shoe I liked.

BonBon

Site Experience Feedback

Nov 07, 2024

Was able to find what I needed and in a narrow width.


Post-Delivery Feedback

Nov 17, 2024

I have narrow feet. Was so excited that you all carry narrow width shoes. The shoes are very stylish . Will let my friend know. She has narrow feet too. So pleased with my purchase for the second time.

Online Shopper

Site Experience Feedback

Nov 17, 2024

The promotion code didn’t work. SMFAM30

Dot

Site Experience Feedback

Nov 17, 2024

The site was very helpful in narrowing down the search.

shoe lady

Site Experience Feedback

Nov 17, 2024

Overall good experience

Moose

Site Experience Feedback

Nov 17, 2024

Easy

DG

Site Experience Feedback

Nov 17, 2024

Website very easy to navigate. Product pricing was great. Love the coupon I was able to use.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Everything was to the point and easy. You have narrow shoes.

Louise

Site Experience Feedback

Nov 17, 2024

The website was easy to use. Free shipping. You carry my size.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Alot of choices and low price

MJ

Site Experience Feedback

Nov 17, 2024

Great job. Website is very user friendly with a very good selection of products, very competitively priced.

Lis lis

Site Experience Feedback

Nov 17, 2024

So far so good

Nikki

Site Experience Feedback

Oct 25, 2024

Overall : Good Would like to have more narrow width shoes

Online Shopper

Site Experience Feedback

Nov 17, 2024

Hi