ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 381 - 400 of 9,446

K8ebaby

Site Experience Feedback

Nov 18, 2024

I liked that I was able to narrow down my search

Katherine

Site Experience Feedback

Nov 18, 2024

you your sizes are low for some of the shoes need to add more stock to your shoes --sizes.

Fancy

Site Experience Feedback

Nov 18, 2024

I purchased because this site had the best deal/pricing including the discount code.

Laura8N

Site Experience Feedback

Nov 18, 2024

I purchased Vaneli pumps in both black lizard and brown. I was pleased that they were available in my size and the coupon code reduced the price by 30%. The website is easy to navigate.

LaLa

Post-Delivery Feedback

Nov 18, 2024

I bought several pairs of boots as I am hard to fit from Shoe Mall. They were of top quality material

Lyn

Site Experience Feedback

Nov 18, 2024

Found the shoes I wanted and bought them

Online Shopper

Site Experience Feedback

Nov 18, 2024

Good

Tlh1249

Site Experience Feedback

Nov 18, 2024

It was great, literally took 3min, this survey is taking longer... Lol

I love my Lucy

Site Experience Feedback

Nov 18, 2024

No problems

Online Shopper

Site Experience Feedback

Nov 18, 2024

I like the site and the discount offers.

Satisfied New Customer

Site Experience Feedback

Nov 17, 2024

ShoeMall had all the specific shoes I was looking for. Plus so many others that I was able to compare them with.

Online Shopper

Site Experience Feedback

Nov 17, 2024

I couldn't use the coupon

KJack

Site Experience Feedback

Nov 17, 2024

Easy to use and very clear on order and able to edit things easily.

t.marie

Site Experience Feedback

Nov 17, 2024

everythinggood

Lil

Site Experience Feedback

Nov 17, 2024

Good experience

Gerr i

Site Experience Feedback

Nov 17, 2024

ShoeMall has an excellent selection of shoes, great prices, great quality.

Hesh

Site Experience Feedback

Nov 17, 2024

Very good interaction with website

Joanne B

Site Experience Feedback

Nov 17, 2024

Loved the fact that you could customize your search by size, heel height, and color. Discount on purchases was well situated on the website.

Online Shopper

Site Experience Feedback

Nov 17, 2024

All good

Mom of Tweens

Site Experience Feedback

Nov 17, 2024

The ease of the website and availability of products made this transaction a breeze. And free shipping is always a welcome bonus and made me more incline to shop, especially given all the other websites that would have the item I was looking for.