ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 361 - 380 of 9,446

Zoomistress

Site Experience Feedback

Nov 18, 2024

Your site itself is very good, and easy to use.

Online Shopper

Site Experience Feedback

Nov 18, 2024

No problems

ziggy

Site Experience Feedback

Nov 18, 2024

it was okay except I have 'honey'and it kept trying to try other codes than what I applied

MamaP

Site Experience Feedback

Nov 18, 2024

Easy website to navigate.

Shopgirl

Site Experience Feedback

Nov 18, 2024

Easy to navigate

purple

Site Experience Feedback

Nov 18, 2024

I wear 10 narrow which is hard to find. I love it that your sight offers narrow, a nice selection. thanks you

Head Elf

Site Experience Feedback

Nov 18, 2024

Good experience. One of the easier websites I've ordered stuff from.

Online Shopper

Site Experience Feedback

Nov 18, 2024

User friendly

Molly

Site Experience Feedback

Nov 18, 2024

Good selections and price. Wide variety of sizes -including widths. Website easy to navigate

JFW

Site Experience Feedback

Nov 07, 2024

Purchased a pair of Drew shoes & ShoeMall gave me 25% discount on this purchase. Great deal & value.


Post-Delivery Feedback

Nov 18, 2024

Need to improve billing process. Credit card amount should equal online recap.

JazzyJ

Site Experience Feedback

Oct 22, 2024

I knew I would need to update my card information to place an order. Instead of being a hassle, I just entered the new information when it came up. I dislike having to stop and be interrupted. My visual tracking is messed up causing me to lose my place often. This was very easy.

Erma

Site Experience Feedback

Nov 18, 2024

I enjoyed every minute of my shopping soon your store will have more shoes that women even young women can wear! You have a nice selection! Keep it up!!!

Jackie

Site Experience Feedback

Nov 18, 2024

Like that you have stylish shoes/boots that are 7EE or WW.

Grammy52

Site Experience Feedback

Nov 18, 2024

Excellent, primarily because I knew what I wanted and Shoe Mall had them.

Lady

Site Experience Feedback

Nov 18, 2024

Website easy to use

Sheri

Site Experience Feedback

Nov 18, 2024

Just have the best time ever on here

Mimi

Site Experience Feedback

Nov 18, 2024

I purchased the Uggs for my granddaughter’s Christmas present. So thankful you had them in stock in her size.

AnnieQuinn

Site Experience Feedback

Nov 18, 2024

My experience with ShoeMall was very satisfying. Quick and easy to order with the added plus of having a coupon to apply made this experience wonderful.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Great price. Not pleased that it's back ordered and I have to wait over 5 weeks.

Lucy

Site Experience Feedback

Nov 18, 2024

Had what I needed and very easy to use your site and discount was good