ShoeMall Reviews - 9,446 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 361 - 380 of 9,446
Zoomistress
Site Experience Feedback
Nov 18, 2024
Your site itself is very good, and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ziggy
Site Experience Feedback
Nov 18, 2024
it was okay except I have 'honey'and it kept trying to try other codes than what I applied
- Overall Rating: 7
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
MamaP
Site Experience Feedback
Nov 18, 2024
Easy website to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Shopgirl
Site Experience Feedback
Nov 18, 2024
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
purple
Site Experience Feedback
Nov 18, 2024
I wear 10 narrow which is hard to find. I love it that your sight offers narrow, a nice selection. thanks you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Head Elf
Site Experience Feedback
Nov 18, 2024
Good experience. One of the easier websites I've ordered stuff from.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Molly
Site Experience Feedback
Nov 18, 2024
Good selections and price. Wide variety of sizes -including widths. Website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JFW
Site Experience Feedback
Nov 07, 2024
Purchased a pair of Drew shoes & ShoeMall gave me 25% discount on this purchase. Great deal & value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JFW
Post-Delivery Feedback
Nov 18, 2024
Need to improve billing process. Credit card amount should equal online recap.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
JazzyJ
Site Experience Feedback
Oct 22, 2024
I knew I would need to update my card information to place an order. Instead of being a hassle, I just entered the new information when it came up. I dislike having to stop and be interrupted. My visual tracking is messed up causing me to lose my place often. This was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Erma
Site Experience Feedback
Nov 18, 2024
I enjoyed every minute of my shopping soon your store will have more shoes that women even young women can wear! You have a nice selection! Keep it up!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackie
Site Experience Feedback
Nov 18, 2024
Like that you have stylish shoes/boots that are 7EE or WW.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Grammy52
Site Experience Feedback
Nov 18, 2024
Excellent, primarily because I knew what I wanted and Shoe Mall had them.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Lady
Site Experience Feedback
Nov 18, 2024
Website easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sheri
Site Experience Feedback
Nov 18, 2024
Just have the best time ever on here
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Mimi
Site Experience Feedback
Nov 18, 2024
I purchased the Uggs for my granddaughter’s Christmas present. So thankful you had them in stock in her size.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
AnnieQuinn
Site Experience Feedback
Nov 18, 2024
My experience with ShoeMall was very satisfying. Quick and easy to order with the added plus of having a coupon to apply made this experience wonderful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Great price. Not pleased that it's back ordered and I have to wait over 5 weeks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lucy
Site Experience Feedback
Nov 18, 2024
Had what I needed and very easy to use your site and discount was good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »