ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 341 - 360 of 9,446

Online Shopper

Site Experience Feedback

Nov 19, 2024

Would not apply a promotion on the product I bought

Online Shopper

Site Experience Feedback

Nov 05, 2024

Very good

Keith

Site Experience Feedback

Nov 19, 2024

Good site. Sketchers should be one selection, not so many

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

Received Tennis shoes as a gift. They were so cute, but they didn't fit. Haven't had chance to contact customer service. To send them back

Kathy

Site Experience Feedback

Nov 19, 2024

Good Experience

HAPPY

Site Experience Feedback

Nov 05, 2024

I like that it shows sizes and width available

Jules

Site Experience Feedback

Nov 19, 2024

I was pleased that there was a 30% off 1 full priced item, making the shoes the least expensive than all the other websites I have checked. Clear that the shoes ship from seller so may take a few days longer.

Bev

Site Experience Feedback

Nov 19, 2024

The interaction was fine but I tried to open an account and I am not sure if it went through so I shopped as a guest.

KK

Site Experience Feedback

Nov 19, 2024

Easy and came through social media feed to inform of 30 percent off

mml

Site Experience Feedback

Nov 08, 2024

Great online service


Post-Delivery Feedback

Nov 19, 2024

Shoe Mall has a great website..Ordering was easy and shipping was quick and they kept me well informed. The boots I ordered were well made and Shoe Mall has free shipping and a great price..

GINGIN

Site Experience Feedback

Nov 09, 2024

love the variety of brands


Post-Delivery Feedback

Nov 19, 2024

Availability of products is great and free shipping is a plus

Pam

Site Experience Feedback

Nov 04, 2024

Easy to use.


Post-Delivery Feedback

Nov 19, 2024

The experience of ordering my shoes was very easy. Unfortunately the shoes didn’t fit so I had to return them. The return process was uncomplicated and easy.

cj

Site Experience Feedback

Nov 19, 2024

last 2 times my order did not come

Jake

Site Experience Feedback

Nov 19, 2024

Overall easy. Please explain differences in available widths, ex. Extra side vs 2X wide

Dutch

Site Experience Feedback

Nov 08, 2024

Easy to navigate.

H.R.

Site Experience Feedback

Nov 19, 2024

Variety is limited. A lot of choices but most of them look the same or similar.

Sue

Site Experience Feedback

Nov 18, 2024

What I wanted I found quite quickly actually

Online Shopper

Site Experience Feedback

Aug 12, 2024

wonderful only problem was with my old computer.


Post-Delivery Feedback

Nov 18, 2024

Every time I've ordered from your company it has been flawless and thoroughly enjoyable. I will continue to recommend you to all my family and friends. Thanks

Marvella

Post-Delivery Feedback

Nov 18, 2024

There were many good deals available and I found a few on shoes I liked and I am very happy with my purchases. Since I don't need any shoes, I had to justify my purchases with low prices! Shopping at Shoe Mall was a simple, fast, and enjoyable experience and the shoes arrived quickly and all at once, no stragglers. I would recommend Shoe Mall to everyone who is shopping for shoes. They have a big variety and everything seems to always be in stock.

MaryW

Site Experience Feedback

Nov 18, 2024

Other web sights had my size not my color or my color not my size . Shoe mall had a great selection.