ShoeMall Reviews - 9,446 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 341 - 360 of 9,446
Online Shopper
Site Experience Feedback
Nov 19, 2024
Would not apply a promotion on the product I bought
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Keith
Site Experience Feedback
Nov 19, 2024
Good site. Sketchers should be one selection, not so many
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 19, 2024
Received Tennis shoes as a gift. They were so cute, but they didn't fit. Haven't had chance to contact customer service. To send them back
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Kathy
Site Experience Feedback
Nov 19, 2024
Good Experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
HAPPY
Site Experience Feedback
Nov 05, 2024
I like that it shows sizes and width available
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jules
Site Experience Feedback
Nov 19, 2024
I was pleased that there was a 30% off 1 full priced item, making the shoes the least expensive than all the other websites I have checked. Clear that the shoes ship from seller so may take a few days longer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bev
Site Experience Feedback
Nov 19, 2024
The interaction was fine but I tried to open an account and I am not sure if it went through so I shopped as a guest.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
KK
Site Experience Feedback
Nov 19, 2024
Easy and came through social media feed to inform of 30 percent off
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
mml
Site Experience Feedback
Nov 08, 2024
Great online service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mml
Post-Delivery Feedback
Nov 19, 2024
Shoe Mall has a great website..Ordering was easy and shipping was quick and they kept me well informed. The boots I ordered were well made and Shoe Mall has free shipping and a great price..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
GINGIN
Site Experience Feedback
Nov 09, 2024
love the variety of brands
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GINGIN
Post-Delivery Feedback
Nov 19, 2024
Availability of products is great and free shipping is a plus
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pam
Site Experience Feedback
Nov 04, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pam
Post-Delivery Feedback
Nov 19, 2024
The experience of ordering my shoes was very easy. Unfortunately the shoes didn’t fit so I had to return them. The return process was uncomplicated and easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
cj
Site Experience Feedback
Nov 19, 2024
last 2 times my order did not come
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Jake
Site Experience Feedback
Nov 19, 2024
Overall easy. Please explain differences in available widths, ex. Extra side vs 2X wide
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Dutch
Site Experience Feedback
Nov 08, 2024
Easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
H.R.
Site Experience Feedback
Nov 19, 2024
Variety is limited. A lot of choices but most of them look the same or similar.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Sue
Site Experience Feedback
Nov 18, 2024
What I wanted I found quite quickly actually
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
wonderful only problem was with my old computer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 18, 2024
Every time I've ordered from your company it has been flawless and thoroughly enjoyable. I will continue to recommend you to all my family and friends. Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Marvella
Post-Delivery Feedback
Nov 18, 2024
There were many good deals available and I found a few on shoes I liked and I am very happy with my purchases. Since I don't need any shoes, I had to justify my purchases with low prices! Shopping at Shoe Mall was a simple, fast, and enjoyable experience and the shoes arrived quickly and all at once, no stragglers. I would recommend Shoe Mall to everyone who is shopping for shoes. They have a big variety and everything seems to always be in stock.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MaryW
Site Experience Feedback
Nov 18, 2024
Other web sights had my size not my color or my color not my size . Shoe mall had a great selection.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »