ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 321 - 340 of 9,446

Online Shopper

Site Experience Feedback

Nov 19, 2024

All good

Honey

Site Experience Feedback

Nov 19, 2024

Great selection. Ease of purchase. Great discount.

cp

Site Experience Feedback

Nov 11, 2024

Good selection of brands

Online Shopper

Site Experience Feedback

Nov 19, 2024

It was good

Na

Site Experience Feedback

Nov 19, 2024

NA

Ev

Site Experience Feedback

Nov 19, 2024

nice

Online Shopper

Site Experience Feedback

Nov 19, 2024

Nice variety of product reasonable prices

GusScout

Site Experience Feedback

Nov 19, 2024

GusScout,easy check out

Jared

Site Experience Feedback

Nov 19, 2024

Great quality, great price, didn't have to worry about parking.

DBW

Site Experience Feedback

Nov 19, 2024

interaction was great.

Momma’s Girl

Site Experience Feedback

Nov 19, 2024

Found the item and size I was looking for as a gift. Process was quick and easy.

Jim Dandy

Site Experience Feedback

Nov 19, 2024

Great product and easy check out

Littlepatty

Site Experience Feedback

Nov 19, 2024

Today had trouble editing my shopping bag

Online Shopper

Site Experience Feedback

Nov 19, 2024

I do not like that the coupon code did not work on the shoes I purchased. That is one of the reasons I order from this site is because of the discount.

Johnny Goodwood

Site Experience Feedback

Nov 19, 2024

Not sure yet. I haven't gotten my order yet?lol

Itsyflores

Site Experience Feedback

Nov 19, 2024

Easy to operate web site, good pricing & free shipping

No

Site Experience Feedback

Nov 19, 2024

No comment

Happy biker

Site Experience Feedback

Nov 19, 2024

My order was easy to place and product was easy to find.

First time purchaser!

Site Experience Feedback

Nov 19, 2024

Return policy should be more prominent

Farmerjohn

Site Experience Feedback

Nov 19, 2024

Was not allowed the promotion