ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 161 - 180 of 9,424

Online Shopper

Site Experience Feedback

Nov 22, 2024

The ordering process was very easy not complicated at all

Macg

Site Experience Feedback

Nov 13, 2024

Overall good experience

Catherine

Site Experience Feedback

Nov 22, 2024

It was easy

Maria

Site Experience Feedback

Nov 22, 2024

Worked very smoothly.

Shoe lover

Site Experience Feedback

Nov 22, 2024

The site was easy to navigate Easy to find what you want. And great prices.

Hawk

Site Experience Feedback

Nov 21, 2024

Nothing bad. Very pleasant.

Snooks

Site Experience Feedback

Nov 21, 2024

The entire process was easy.

Lucky

Site Experience Feedback

Nov 10, 2024

Very good.

Lisa

Site Experience Feedback

Nov 21, 2024

User friendly, has my larger size shoes size 12, nice selection of shoes and feature leather shoe.

sjhsqrd

Site Experience Feedback

Nov 21, 2024

The app on my phone got hung up and didn't let me make purchase. Luckily tried on my PC and completed sale

Lynne

Site Experience Feedback

Nov 21, 2024

It was easy to get into and a easy purchase for a gift for our son

Online Shopper

Site Experience Feedback

Nov 21, 2024

Love this web site. Have purchased several pairs of shoes

Rosey

Site Experience Feedback

Nov 21, 2024

I am very satisfied with your website

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good experience

Online Shopper

Site Experience Feedback

Nov 21, 2024

N/a

Online Shopper

Site Experience Feedback

Nov 21, 2024

all good

Mickey

Site Experience Feedback

Nov 21, 2024

Easy to use

Adrienne

Site Experience Feedback

Nov 21, 2024

Good

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good would like more Narrow shoes

MT

Site Experience Feedback

Nov 21, 2024

Everything was great so far.