ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 141 - 160 of 9,424

Violeta

Site Experience Feedback

Nov 22, 2024

Easy to use. Clear and informative. Checkout fast.

Patty

Site Experience Feedback

Nov 22, 2024

All good! Best price for what ๐ŸŽ…๐Ÿป needed

CM

Site Experience Feedback

Nov 22, 2024

Easy checkout. Good discount code

Missy

Site Experience Feedback

Nov 22, 2024

easy peasy - was simple, clear and direct

Jon

Site Experience Feedback

Nov 22, 2024

Good price, easy to use website, will shop again

MiMi

Site Experience Feedback

Nov 22, 2024

Good experience

Patty

Site Experience Feedback

Nov 12, 2024

All good, no problems!


Post-Delivery Feedback

Nov 22, 2024

Loved the shoe, but the straps are just too short. They did not cross to the other side to hold the shoe on my foot properly, otherwise, a great shoe! Had to return.

T

Site Experience Feedback

Nov 22, 2024

Good experience.

Mimi

Site Experience Feedback

Nov 22, 2024

The only negative is I have to pay for returns

VBGSHOEMALL

Site Experience Feedback

Nov 22, 2024

Great competitive pricing on name brand shoes and free S/H!!

sleeper

Site Experience Feedback

Nov 22, 2024

First time

Db

Site Experience Feedback

Nov 22, 2024

Easy and quick

Ben

Site Experience Feedback

Nov 22, 2024

Had a wonderful experience at Shoe Mall .com. Found the exact shoe my wife had searched for years and had pretty much given up on finding them. This will be a surprise she won't soon forget. Thank you.

Deb

Site Experience Feedback

Nov 12, 2024

It was easy to navigate.


Post-Delivery Feedback

Nov 22, 2024

I found this great place online to get shoes for John. Yoh know, his feet are wide, so a lot of places don't have his size. I took a chance and ordered a pair of slip ins, and they got here fast and fit perfectly. You should try the.!

Mel

Site Experience Feedback

Nov 22, 2024

It was a good experience, just wish there were more size 11 N for women

Home

Site Experience Feedback

Nov 22, 2024

Good interaction.

Bad example

Site Experience Feedback

Nov 22, 2024

Was very good

Eddie

Site Experience Feedback

Nov 22, 2024

it is easy to find what you want and to check out

Nanny

Site Experience Feedback

Nov 22, 2024

Easy

Online Shopper

Site Experience Feedback

Nov 12, 2024

intuitive, easy to follow