ShoeMall Reviews - 9,424 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for ShoeMall
Showing 141 - 160 of 9,424
Violeta
Site Experience Feedback
Nov 22, 2024
Easy to use. Clear and informative. Checkout fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Patty
Site Experience Feedback
Nov 22, 2024
All good! Best price for what ๐ ๐ป needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
CM
Site Experience Feedback
Nov 22, 2024
Easy checkout. Good discount code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Missy
Site Experience Feedback
Nov 22, 2024
easy peasy - was simple, clear and direct
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review ยป
Jon
Site Experience Feedback
Nov 22, 2024
Good price, easy to use website, will shop again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
MiMi
Site Experience Feedback
Nov 22, 2024
Good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review ยป
Patty
Site Experience Feedback
Nov 12, 2024
All good, no problems!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Patty
Post-Delivery Feedback
Nov 22, 2024
Loved the shoe, but the straps are just too short. They did not cross to the other side to hold the shoe on my foot properly, otherwise, a great shoe! Had to return.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review ยป
T
Site Experience Feedback
Nov 22, 2024
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Mimi
Site Experience Feedback
Nov 22, 2024
The only negative is I have to pay for returns
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
VBGSHOEMALL
Site Experience Feedback
Nov 22, 2024
Great competitive pricing on name brand shoes and free S/H!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
sleeper
Site Experience Feedback
Nov 22, 2024
First time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review ยป
Db
Site Experience Feedback
Nov 22, 2024
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Ben
Site Experience Feedback
Nov 22, 2024
Had a wonderful experience at Shoe Mall .com. Found the exact shoe my wife had searched for years and had pretty much given up on finding them. This will be a surprise she won't soon forget. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Deb
Site Experience Feedback
Nov 12, 2024
It was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Deb
Post-Delivery Feedback
Nov 22, 2024
I found this great place online to get shoes for John. Yoh know, his feet are wide, so a lot of places don't have his size. I took a chance and ordered a pair of slip ins, and they got here fast and fit perfectly. You should try the.!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review ยป
Mel
Site Experience Feedback
Nov 22, 2024
It was a good experience, just wish there were more size 11 N for women
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Home
Site Experience Feedback
Nov 22, 2024
Good interaction.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review ยป
Bad example
Site Experience Feedback
Nov 22, 2024
Was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Eddie
Site Experience Feedback
Nov 22, 2024
it is easy to find what you want and to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Nanny
Site Experience Feedback
Nov 22, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Nov 12, 2024
intuitive, easy to follow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review ยป