ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 201 - 220 of 9,424

First Shoe Purchase

Site Experience Feedback

Nov 21, 2024

Every thing was just fine.

Eliza

Site Experience Feedback

Nov 21, 2024

Fine

Kate

Site Experience Feedback

Nov 21, 2024

I was excited that you had the shoe I was looking for, but I don’t even remember putting in my shipping address so that confuses me.

MSU

Site Experience Feedback

Nov 21, 2024

It was easy and quick

Dilbert

Site Experience Feedback

Nov 10, 2024

Good

B

Site Experience Feedback

Nov 21, 2024

Good quality

First Timer

Site Experience Feedback

Nov 21, 2024

The website is wonderful, easy to navigate.

Sha Sha

Site Experience Feedback

Nov 21, 2024

Quick and convenient

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good

Online Shopper

Site Experience Feedback

Nov 21, 2024

Don’t like return charges, most other companies offer free returns.

Woody

Site Experience Feedback

Nov 21, 2024

Great experience!

Deee

Site Experience Feedback

Nov 21, 2024

Very good company good work and shit fast

judy bluum

Site Experience Feedback

Nov 20, 2024

easY. QUICCK,.

Yettu

Site Experience Feedback

Nov 20, 2024

It was easy to find what I was looking for, just frustrating when I had to enter the code and it said it was invalid, I tried 3 times and decided to see what the price was at the end, and it was the lower price…that was frustrating….

Online Shopper

Site Experience Feedback

Nov 20, 2024

I have no issues

Barb

Site Experience Feedback

Nov 20, 2024

It was fine, I would rather be in a shoe store so I could try on the shoes but retail stores do not keep narrow shoes in stock

Peachie

Site Experience Feedback

Nov 20, 2024

The ease of using this site was great. I knew exactly what my purchase looks like.

CharlieB048

Site Experience Feedback

Nov 20, 2024

Reasonably easy to navigate, even on my phone Good product selection, nice to have a discount that works!

Wildman

Site Experience Feedback

Nov 20, 2024

The selection was good.

T-Hub

Site Experience Feedback

Nov 20, 2024

My experience was pretty good, straight to the point. Wish I was able to qualify for a promo.