ShoeMall Reviews - 9,424 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 181 - 200 of 9,424

Bulldog

Site Experience Feedback

Nov 21, 2024

It went wll

FAITH

Site Experience Feedback

Nov 21, 2024

GOOD

KW

Site Experience Feedback

Nov 21, 2024

Wonderful and easy experience.

Coyotesees

Site Experience Feedback

Nov 21, 2024

Easy to navigate. Didn't see that survey coming but that's OK.

Maggie

Site Experience Feedback

Nov 21, 2024

It was pretty quick and it was half an accurate description of the item And also included a discount code to use

SMP26

Site Experience Feedback

Nov 21, 2024

great selection and even better coupon code that saved me around $50

Cosmo

Site Experience Feedback

Nov 21, 2024

All was fine

Doctor Gee

Site Experience Feedback

Nov 11, 2024

Great process. Easy. Quick. Good price.

Daisy

Site Experience Feedback

Nov 21, 2024

Quite satisfied, good selection and impressive size range

good deal

Site Experience Feedback

Nov 21, 2024

Good selection and with the deal was a decent price

Mac

Site Experience Feedback

Nov 21, 2024

All good experience today. Your site was great and easy to navigate through.

Gigi

Site Experience Feedback

Nov 21, 2024

Did an online search for the item and your ShoeMall came up on top so opened link. I found the shoe and a holiday coupon code that gave me a sale price. It was equivalent or better than other sites so grabbed the deal. Easy peasy!

Juletta

Site Experience Feedback

Nov 21, 2024

Quite easy compared to some others.

GiGi

Site Experience Feedback

Nov 21, 2024

Have purchased from shoemall in the past and their prices are very good and received a discount.

Online Shopper

Site Experience Feedback

Nov 21, 2024

It was great

ER

Site Experience Feedback

Nov 06, 2024

It was very easy to search and to order.

Mama Smith

Site Experience Feedback

Nov 21, 2024

I had a great experience. The online chat was amazing.

shoe lover

Post-Delivery Feedback

Nov 21, 2024

Good experience.

Karen

Post-Delivery Feedback

Nov 21, 2024

Shoes were as expected

Online Shopper

Site Experience Feedback

Nov 21, 2024

Not interested