ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1561 - 1580 of 9,414

Online Shopper

Site Experience Feedback

Oct 11, 2024

Great experience Easy checkout Nice discount

Pat

Site Experience Feedback

Oct 10, 2024

Glad to see half price on Sketchers.

ShoeAholic

Site Experience Feedback

Oct 10, 2024

Quick and great!

TG

Site Experience Feedback

Oct 10, 2024

This went quickly as I had the product # from my old pair of shoes.

Online Shopper

Site Experience Feedback

Oct 10, 2024

very good experience. will use again.

Online Shopper

Site Experience Feedback

Oct 10, 2024

Good

Buzzy

Site Experience Feedback

Oct 10, 2024

This was one of the easiest online purchases I have ever made. What a pleasure!!

Maggie

Site Experience Feedback

Oct 10, 2024

I found shoes with no problems.

Jiggs

Site Experience Feedback

Oct 10, 2024

Very good

Cindy

Site Experience Feedback

Oct 10, 2024

They had my size! And easy to order

Nona

Site Experience Feedback

Oct 10, 2024

Good descriptions of shoes and price.

Cutieparakeet

Site Experience Feedback

Oct 10, 2024

Overall interaction is/was very good ---only issue was that almost purchased a WIDE Calf/shaft boot which would be too spacious for me had I not noticed that there were two different Item Numbers for the same name & style boots so I checked the Specifications one # was for wide calf & the other was not. Title should be Clearer

Bill S.

Site Experience Feedback

Oct 10, 2024

I use ShoeMall for my shoe purchases because they always have my size. The process is simple and quick. I’ve never had a problem ordering from here and will continue to purchase from here.

Corena1984

Post-Delivery Feedback

Oct 10, 2024

There isn't anything to complain about .all was great!

Bev

Site Experience Feedback

Oct 10, 2024

I love Shoe Mall because they carry narrow widths. No stores still do.

Missy60

Site Experience Feedback

Oct 10, 2024

I like your company shoes but you need more selections in larger sizes I wear 11.5 med. Thank you

Shoe Fetish

Site Experience Feedback

Sep 26, 2024

Easy clear and concise information


Post-Delivery Feedback

Oct 10, 2024

Thanks for the discounts

Boop

Site Experience Feedback

Oct 10, 2024

Site easy to maneuver around quick and easy

ADOPTAPET

Site Experience Feedback

Oct 10, 2024

IT WAS EASY.

Online Shopper

Site Experience Feedback

Oct 10, 2024

n/a