ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1601 - 1620 of 9,414

Honey

Site Experience Feedback

Oct 09, 2024

Website offered 30%off Deal day code. However, I couldn’t use it at checkout.

Sandy

Site Experience Feedback

Oct 09, 2024

Grateful for narrow widthd

Bill

Site Experience Feedback

Oct 09, 2024

Easy to shop. Needs sale discount on New Ballance motion control men's shoes.

JayC

Site Experience Feedback

Oct 08, 2024

Quick and easy to use.

Online Shopper

Site Experience Feedback

Oct 08, 2024

nothing to add

Online Shopper

Site Experience Feedback

Oct 08, 2024

Easy ordering experience..have not received product so nothing to add. So glad you carry narrow width shoes!

LL

Site Experience Feedback

Oct 08, 2024

Had the item we were looking for

Santa

Site Experience Feedback

Oct 08, 2024

I have dealt with be a mason for 40 years

Linda

Site Experience Feedback

Oct 08, 2024

Great selection

Jennie

Site Experience Feedback

Oct 08, 2024

Overall a great experience easy to navigate web page and checkout

MB

Site Experience Feedback

Oct 08, 2024

It didn't take long to find what I was looking for today. The shoes look great and sound comfortable. I will have to wait to see though. It did not say when they were coming though I wish they did because I could really use them by Thursday. They had a great saving today as well, I really needed that. It made it so I could get more of what I needed. Thankyou

Buzzy

Post-Delivery Feedback

Oct 08, 2024

Very pleased with color, price, and timely delivery.

Di

Site Experience Feedback

Sep 16, 2024

great prices fast shipping, great product


Post-Delivery Feedback

Oct 08, 2024

All great; price, product availability, fast shipping and very easy to order

Loveshoes

Site Experience Feedback

Oct 08, 2024

No problems with website, I was my own problem trying to decide how was I going to pay.

BEMUSED

Site Experience Feedback

Oct 08, 2024

MY EXPERIENCE TODAY WAS SATISFACTORY...AS LONG AS THEY PROCESS THE ORDER CORRECTLY !!! I PLACED ANOTHER ORDER OF 3 ITEMS 9/25/24 AND IT WAS BOTCHED UP :WRONG CREDIT CARD # AND NO NOTIFICATION OF THIS UNTIL TODAY OCTOBER 8,2024. I CALLED AND COULD GET THE SAME ITEMS TODAY BUT WITHOUT THE ORIGINAL DISCOUNT !!!! THIS IS UNACCEPTABLE AND I WOULD LIKE MY ORIGINAL ORDER #96591905 REINSTATED AND THE ORIGINAL DISCOUNT APPLIED...THE ORIGINAL TOTAL WAS IN THE NEIGHBORHOOD OF $100....LEASE DO THIS TO KEEP ME AS A CUSTOMER !!

Mama K

Site Experience Feedback

Oct 08, 2024

my experience was very good, some products didn't give as many details as i would have liked but most did.

Amee

Site Experience Feedback

Oct 08, 2024

Easy transaction. Love the discount

Lorraine

Site Experience Feedback

Sep 28, 2024

I wanted black Daniel Green slippers. All widths and sizes are out of stock. What kind of a store are you? Last time I ordered them, narrow was sent to me rather than wide.I had to give them away.


Post-Delivery Feedback

Oct 08, 2024

I have told friends to stay away from your company as items are mismarked and don't fit. No more online shopping for me with your company.

Online Shopper

Site Experience Feedback

Oct 08, 2024

I have been checking these boots for awhile Best price today

Bird

Site Experience Feedback

Oct 08, 2024

It was very easy to follow directions to buy my shoes.