ShoeMall Reviews - 9,414 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1601 - 1620 of 9,414
Honey
Site Experience Feedback
Oct 09, 2024
Website offered 30%off Deal day code. However, I couldn’t use it at checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Site Experience Feedback
Oct 09, 2024
Grateful for narrow widthd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Oct 09, 2024
Easy to shop. Needs sale discount on New Ballance motion control men's shoes.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
JayC
Site Experience Feedback
Oct 08, 2024
Quick and easy to use.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 08, 2024
nothing to add
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 08, 2024
Easy ordering experience..have not received product so nothing to add. So glad you carry narrow width shoes!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
LL
Site Experience Feedback
Oct 08, 2024
Had the item we were looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Santa
Site Experience Feedback
Oct 08, 2024
I have dealt with be a mason for 40 years
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Linda
Site Experience Feedback
Oct 08, 2024
Great selection
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jennie
Site Experience Feedback
Oct 08, 2024
Overall a great experience easy to navigate web page and checkout
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
MB
Site Experience Feedback
Oct 08, 2024
It didn't take long to find what I was looking for today. The shoes look great and sound comfortable. I will have to wait to see though. It did not say when they were coming though I wish they did because I could really use them by Thursday. They had a great saving today as well, I really needed that. It made it so I could get more of what I needed. Thankyou
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buzzy
Post-Delivery Feedback
Oct 08, 2024
Very pleased with color, price, and timely delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Di
Site Experience Feedback
Sep 16, 2024
great prices fast shipping, great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Di
Post-Delivery Feedback
Oct 08, 2024
All great; price, product availability, fast shipping and very easy to order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Loveshoes
Site Experience Feedback
Oct 08, 2024
No problems with website, I was my own problem trying to decide how was I going to pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BEMUSED
Site Experience Feedback
Oct 08, 2024
MY EXPERIENCE TODAY WAS SATISFACTORY...AS LONG AS THEY PROCESS THE ORDER CORRECTLY !!! I PLACED ANOTHER ORDER OF 3 ITEMS 9/25/24 AND IT WAS BOTCHED UP :WRONG CREDIT CARD # AND NO NOTIFICATION OF THIS UNTIL TODAY OCTOBER 8,2024. I CALLED AND COULD GET THE SAME ITEMS TODAY BUT WITHOUT THE ORIGINAL DISCOUNT !!!! THIS IS UNACCEPTABLE AND I WOULD LIKE MY ORIGINAL ORDER #96591905 REINSTATED AND THE ORIGINAL DISCOUNT APPLIED...THE ORIGINAL TOTAL WAS IN THE NEIGHBORHOOD OF $100....LEASE DO THIS TO KEEP ME AS A CUSTOMER !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mama K
Site Experience Feedback
Oct 08, 2024
my experience was very good, some products didn't give as many details as i would have liked but most did.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amee
Site Experience Feedback
Oct 08, 2024
Easy transaction. Love the discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lorraine
Site Experience Feedback
Sep 28, 2024
I wanted black Daniel Green slippers. All widths and sizes are out of stock. What kind of a store are you? Last time I ordered them, narrow was sent to me rather than wide.I had to give them away.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Lorraine
Post-Delivery Feedback
Oct 08, 2024
I have told friends to stay away from your company as items are mismarked and don't fit. No more online shopping for me with your company.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 08, 2024
I have been checking these boots for awhile Best price today
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bird
Site Experience Feedback
Oct 08, 2024
It was very easy to follow directions to buy my shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »