ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1581 - 1600 of 9,414

TW

Site Experience Feedback

Sep 27, 2024

Easy to navigate website and product selection. Especially appreciate the selection of sizes.


Post-Delivery Feedback

Oct 10, 2024

I appreciate the selection of wide width shoes. It would be nice if there were free returns if needed.

Hazel

Post-Delivery Feedback

Oct 10, 2024

It was an OK experience and got a nice discount at the time and would recommend ShoeMall to all!

Online Shopper

Site Experience Feedback

Oct 10, 2024

All good

Online Shopper

Site Experience Feedback

Oct 10, 2024

Liked

Lj

Site Experience Feedback

Oct 10, 2024

Good, you have the shoe size that I need.

Fuzzy Shopper 299

Site Experience Feedback

Oct 09, 2024

It was easy and great!!

Vivi

Site Experience Feedback

Oct 09, 2024

It was very easy to use.

Mohagoney

Site Experience Feedback

Oct 09, 2024

It was good

Online Shopper

Site Experience Feedback

Oct 09, 2024

Too few options in narrow width

Online Shopper

Site Experience Feedback

Oct 09, 2024

I was pleased to find a couple choices of shoes in extra wide widths that I like. I am particularly pleased with Shoe Mall not charging shipping. When I need or want new shoes, I try Shoe Mall first because of no shipping charges and having a larger assortment of extra wide shoes than most other shoe sites.

Online Shopper

Site Experience Feedback

Oct 09, 2024

It was ok

Peging

Site Experience Feedback

Oct 09, 2024

Had what I was looking for, and had a discount code. 👍🏻👍🏻

Online Shopper

Site Experience Feedback

Oct 09, 2024

Easy to order

Lylee

Site Experience Feedback

Oct 09, 2024

Geary smooth experience

Jan

Site Experience Feedback

Sep 29, 2024

The process was easy.


Post-Delivery Feedback

Oct 09, 2024

I’m very happy with the purchase! I had seen these boots in a store but not the color I wanted.Was able to easily order them from the website. Love the boots, they are very comfortable.

Sarge

Site Experience Feedback

Oct 09, 2024

I was supposed to have gotten a discount for deal day but I didn't receive it

Tabby

Site Experience Feedback

Oct 09, 2024

Great images…limited narrow items

Lindy

Site Experience Feedback

Oct 09, 2024

It was okay but this survey is too long

Online Shopper

Site Experience Feedback

Oct 09, 2024

Easy

Lexi

Site Experience Feedback

Sep 29, 2024

Very satisfied with Shoe Mall. I order my husband’s New Balance shoes from here every time. Love the discounts! Not so much the surveys.


Post-Delivery Feedback

Oct 09, 2024

We always have a good experience with ShoeMall. My husband loves the shoes we get for him. Never a problem, just great shoes and service! 5 Stars from us!