ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1541 - 1560 of 9,414

MaryC

Site Experience Feedback

Sep 30, 2024

I prefer ShoeMall because I have a narrow foot and stores simply don't carry narrow shoes anymore.


Post-Delivery Feedback

Oct 11, 2024

I was very narrow shoes. Department stores simply no longer carry them.

Online Shopper

Site Experience Feedback

Oct 11, 2024

I am very happy with my purchase. Can't wait to get them

Online Shopper

Site Experience Feedback

Oct 11, 2024

Good

jkp42b

Site Experience Feedback

Oct 11, 2024

good experience

Bob

Site Experience Feedback

Oct 11, 2024

Very good

Online Shopper

Site Experience Feedback

Oct 11, 2024

The time your taking is my compl

Online Shopper

Site Experience Feedback

Oct 11, 2024

Good

Nikki

Site Experience Feedback

Oct 11, 2024

great

Ms Lou

Site Experience Feedback

Oct 11, 2024

It is very hard to find shoes sized 12 N. ShoeMall does.

Online Shopper

Site Experience Feedback

Oct 11, 2024

I found your survey too invasive

Jan

Site Experience Feedback

Oct 11, 2024

They had my size!

Senior Walker

Site Experience Feedback

Sep 24, 2024

Site is easy to navigate


Post-Delivery Feedback

Oct 11, 2024

The shoes I ordered did not fit well. Return was easy but refund process took a while.

Online Shopper

Site Experience Feedback

Oct 11, 2024

I like clearity of item being in stock. Array of colors. the free shipping is always a plus. Most inportant the respect to make sure of my privacy. Also to make I get what I ordered

Online Shopper

Site Experience Feedback

Sep 27, 2024

GOOD EXPERIENCE

Hal

Site Experience Feedback

Oct 11, 2024

I have a terrible time finding shoes that fit my size 15 Narrow foot. My wife was determined to find a source for footwear that fit me. She actually surfed the internet and landed on your web site. I am so glad she was that tenacious. I will be a steady customer from now on.

Online Shopper

Site Experience Feedback

Oct 11, 2024

Very happy with my experience as I received an additional discount

Lissa$13

Site Experience Feedback

Oct 02, 2024

Very easy and affordable, but I was trying to use Klarna through the website and it didn’t let me


Post-Delivery Feedback

Oct 11, 2024

I received my order in about 3 days after making my purchase and the price was fantastic and my shoes are exactly what I wanted! I can’t wait to make more purchases

Jenn

Site Experience Feedback

Oct 11, 2024

Easy to use and maneuver

Netta

Site Experience Feedback

Oct 11, 2024

aLL GOOD!

Online Shopper

Site Experience Feedback

Oct 11, 2024

Good