ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1521 - 1540 of 9,414

Sue

Site Experience Feedback

Sep 19, 2024

I am not computer savvy. I like your sight because it is easy to find what I want and easy to order.

Tx Dori

Site Experience Feedback

Sep 19, 2024

Historically I shopped with zappos.com. I wear a size 6 narrow or slim, and even then the shoes are sometimes still too wide. I know I will never have the selection options that others have, but I still love shoes. Because I know I can't 'try' a medium the most important feature of a shoe website is the ability to filter the shoes to show ONLY those that have a 6 NARROW or SLIM. Zappos has changed their website and their filter no longer actually filters. It is so frustrating and a waste of my time, that I finally started searching for other retailers that not only have a 6 narrow but that respects my time and has filter options that actually work. Please don't change that. Now if you can just get more options, I would even more pleased.

McKenz

Site Experience Feedback

Oct 12, 2024

Needed too purchase new sneakers. Wanted them to be colorful and sharp looking and not to cost over $50

Online Shopper

Site Experience Feedback

Oct 12, 2024

Na

Online Shopper

Site Experience Feedback

Oct 12, 2024

Easy to order and the shoes I ordered were great and fit well.

MSU Jen

Site Experience Feedback

Oct 12, 2024

You had the shoes I wanted at a great price!

Jersey girl forever

Site Experience Feedback

Oct 12, 2024

I have narrow feet. I am concerned that fewer and fewer places offer shoes in narrow sizes. When I see a low to medium heel shoe that I like in a narrow width, I tend to buy it. I'm glad you still have some narrow width shoes that I like.

Grandma

Site Experience Feedback

Oct 12, 2024

Great

Timbo

Site Experience Feedback

Oct 12, 2024

Need more of an selection to choose from brand wise

Dude

Site Experience Feedback

Oct 12, 2024

Very easy

Online Shopper

Site Experience Feedback

Oct 12, 2024

Great service and options

Carmen

Site Experience Feedback

Oct 12, 2024

Easy

N/a

Site Experience Feedback

Oct 06, 2024

I just ordered it and you're asking me for the survey and I haven't even got the product yet.


Post-Delivery Feedback

Oct 12, 2024

Na

The821

Post-Delivery Feedback

Oct 12, 2024

great customer service & pricing..shipping is normal.

Rumbo

Site Experience Feedback

Oct 12, 2024

Easy

Eva

Site Experience Feedback

Oct 12, 2024

very good web and very good quality.

LLB

Site Experience Feedback

Oct 11, 2024

Great price and easy purchasing process.

Georgia M

Site Experience Feedback

Oct 11, 2024

It was a delightful experience

Yeyita

Site Experience Feedback

Oct 11, 2024

Everything was good and easy to find the product today.

Solly

Site Experience Feedback

Sep 29, 2024

I was glad that you have my son's shoe size.