ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1501 - 1520 of 9,414

Sandy

Site Experience Feedback

Oct 13, 2024

I like it that the code given worked!

Amy

Site Experience Feedback

Oct 13, 2024

Ok

Max

Site Experience Feedback

Oct 13, 2024

Good

Jody

Site Experience Feedback

Oct 13, 2024

This the first time I have used this website.

Online Shopper

Site Experience Feedback

Oct 13, 2024

Seems efficient

RRC

Site Experience Feedback

Oct 13, 2024

Won't know till I receive product.

Me

Site Experience Feedback

Oct 13, 2024

Found what I wanted, ordering went well.

Happy width customer

Site Experience Feedback

Oct 13, 2024

I was especially excited to find Shoe Mall offered narrow widths!!

Nancy H.

Site Experience Feedback

Oct 13, 2024

Love this site

Sissy

Site Experience Feedback

Oct 13, 2024

I can always find the shoes I want at anytime at a great price!

Mrs B

Site Experience Feedback

Oct 13, 2024

Was disappointed that the promo code didn’t apply to my item. Other than that was good.

T

Site Experience Feedback

Sep 28, 2024

Awesome I found the boots I wanted

Tricia

Site Experience Feedback

Oct 12, 2024

Was great

GrannyKk

Site Experience Feedback

Oct 12, 2024

Easy site to use

LBoogie

Site Experience Feedback

Oct 12, 2024

It was smooth checkout

James

Site Experience Feedback

Oct 12, 2024

Gifts for my 98 year old aunt. She appreciates style but needs low heals due to age.

Online Shopper

Site Experience Feedback

Oct 12, 2024

Survey is tiresome

Lula

Site Experience Feedback

Oct 12, 2024

I found everything very easy to order and foundy shoes

Online Shopper

Site Experience Feedback

Oct 12, 2024

It feels as if the items I loved were not available in my size- width!!!! I did find some things that work. Maybe I am missing info?

britstar

Site Experience Feedback

Oct 12, 2024

wide sel