ShoeMall Reviews - 9,414 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1501 - 1520 of 9,414
Sandy
Site Experience Feedback
Oct 13, 2024
I like it that the code given worked!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Amy
Site Experience Feedback
Oct 13, 2024
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Max
Site Experience Feedback
Oct 13, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jody
Site Experience Feedback
Oct 13, 2024
This the first time I have used this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 13, 2024
Seems efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RRC
Site Experience Feedback
Oct 13, 2024
Won't know till I receive product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Me
Site Experience Feedback
Oct 13, 2024
Found what I wanted, ordering went well.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy width customer
Site Experience Feedback
Oct 13, 2024
I was especially excited to find Shoe Mall offered narrow widths!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nancy H.
Site Experience Feedback
Oct 13, 2024
Love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sissy
Site Experience Feedback
Oct 13, 2024
I can always find the shoes I want at anytime at a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mrs B
Site Experience Feedback
Oct 13, 2024
Was disappointed that the promo code didn’t apply to my item. Other than that was good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
T
Site Experience Feedback
Sep 28, 2024
Awesome I found the boots I wanted
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tricia
Site Experience Feedback
Oct 12, 2024
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GrannyKk
Site Experience Feedback
Oct 12, 2024
Easy site to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LBoogie
Site Experience Feedback
Oct 12, 2024
It was smooth checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Site Experience Feedback
Oct 12, 2024
Gifts for my 98 year old aunt. She appreciates style but needs low heals due to age.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 12, 2024
Survey is tiresome
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Lula
Site Experience Feedback
Oct 12, 2024
I found everything very easy to order and foundy shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 12, 2024
It feels as if the items I loved were not available in my size- width!!!! I did find some things that work. Maybe I am missing info?
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
britstar
Site Experience Feedback
Oct 12, 2024
wide sel
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »