ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1481 - 1500 of 9,414

CSC

Site Experience Feedback

Oct 14, 2024

I new exactly what I was looking for, so there was very little shipping speed was not fast enough on other sides

Rochelle

Site Experience Feedback

Oct 14, 2024

They had what I was looking for and 30% cheaper. Very happy customer!

Gera

Site Experience Feedback

Sep 22, 2024

Always like ShoeMall. Have narrow shoes!! Like sales but Uggs rarely go on sale. Love free shipping!!


Post-Delivery Feedback

Oct 14, 2024

ShoeMall has narrow shoes which I can’t find anywhere. Their selection is good. Delivery is slow.

Online Shopper

Site Experience Feedback

Oct 14, 2024

good

Carrie

Site Experience Feedback

Sep 29, 2024

Difficult to find 6 Narrow shoes and ones that are also attractive.

sandra

Site Experience Feedback

Oct 14, 2024

returns are easy

Online Shopper

Site Experience Feedback

Oct 13, 2024

Na

nauticalnut

Site Experience Feedback

Oct 13, 2024

Went smoothly

Online Shopper

Site Experience Feedback

Oct 13, 2024

W

Elle

Site Experience Feedback

Oct 13, 2024

First time using app and it has worked easily for a person my age.

Rita

Site Experience Feedback

Oct 02, 2024

Easily navigated to what I was searching for

SuzyQ

Site Experience Feedback

Oct 13, 2024

I have a catalog. Maryland square and ordered from their website. I avoid Amazon if possible because it’s becoming a monopoly.

Tony B

Site Experience Feedback

Oct 13, 2024

I like what I fiund and ordered, but promo code didn't apply to the item I selected

Granny L

Site Experience Feedback

Oct 13, 2024

Ease of ordering. .after an original order was placed and cancelled as the shoe was unavailable as originally noted.

Shoefanatic

Site Experience Feedback

Sep 26, 2024

I need shoes in wide sizes. Shoe Mall has an excellent supply of different styles. I don't shop anywhere else. PS I am a shoeaholic.


Post-Delivery Feedback

Oct 13, 2024

My experience was smooth as usual.

Online Shopper

Site Experience Feedback

Oct 13, 2024

Overall good experience hopefully it shows up on time and good quality

Mike

Site Experience Feedback

Oct 13, 2024

I'll let you know once I received my order

Sara

Site Experience Feedback

Oct 13, 2024

Found what I was looking for right away.

Big foot

Site Experience Feedback

Sep 26, 2024

They had what I was looking for in my size


Post-Delivery Feedback

Oct 13, 2024

They d had what I was looking for at a good price

Online Shopper

Site Experience Feedback

Oct 13, 2024

i was looking fora great boot and good looking and i found it