ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 30, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1461 - 1480 of 9,414

Online Shopper

Site Experience Feedback

Oct 14, 2024

Had some problems with purchasing through PayPal and the site froze on me a couple of times. However I was able to get what I wanted

MEB

Site Experience Feedback

Sep 27, 2024

I have a narrow foot and it is hard to find shoe but this web site has the items that I need

Online Shopper

Site Experience Feedback

Oct 14, 2024

Very good online experience. Fast and clear.

okay

Site Experience Feedback

Oct 14, 2024

good until the survey

Dette

Site Experience Feedback

Oct 14, 2024

Great experience always have my size with latest fashion styles. Great price point, quality boots, great values an delivery a plus

Cmasters62

Site Experience Feedback

Oct 14, 2024

Huge selection in wide width

Narrow footer

Site Experience Feedback

Oct 14, 2024

Glad to find these shoes in my size. I was disappointed that all the sizes were not on sale for the same low price.

Lou

Site Experience Feedback

Oct 14, 2024

Your site is easy to navigate.

Cindy

Site Experience Feedback

Oct 14, 2024

all good. I have received catalog in past, but didnt really pay attention. Because I need narrow, now I see the quality shoe companies available through you. Most likely for most future shoe purchases, you will be my go to provider.

Kimmer

Site Experience Feedback

Oct 14, 2024

Was quick and easy!

Online Shopper

Site Experience Feedback

Oct 14, 2024

GOOD EXPERIENCE

Halley888

Site Experience Feedback

Oct 14, 2024

The Sketchers I ordered cost over $70 on Sketchers website. I saved over $21.00 buying from ShoeMall. Thank you.

Hannah

Site Experience Feedback

Oct 14, 2024

I found ShoeMall through Rakuten and am looking forward to ordering more shoes from you in the future. I had never heard of Shoe Mall before but now I will continue using them through Rakuten. I love the competitive pricing and free shipping.

poor farmer

Site Experience Feedback

Oct 14, 2024

really easy to order from shoe mall along with the discounts they provide

Chickie

Site Experience Feedback

Oct 14, 2024

I love shoe mall. It’s one of the few places where I can find narrow shoes. The prices are resonable.

Brava

Site Experience Feedback

Oct 14, 2024

❤️

BLONDIE

Site Experience Feedback

Oct 14, 2024

Easy to use! I am 84, an d I didn't have a n y problems.

Online Shopper

Post-Delivery Feedback

Oct 14, 2024

Love my new sneakers no break-in time needed the color looks better than I expected

Online Shopper

Site Experience Feedback

Oct 14, 2024

Great service.

fred

Site Experience Feedback

Oct 14, 2024

very nice love buying at the shoe mall