ShoeMall Reviews - 9,414 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1441 - 1460 of 9,414
PMS
Site Experience Feedback
Oct 15, 2024
All was good. I wear a difficult size.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
polly
Site Experience Feedback
Oct 15, 2024
l was looking for a different kind of boot than i can across these boots i like them because they got the two tone old look to them. i might come back and order the red pair if they look and compare when i recieved them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MamaT
Site Experience Feedback
Oct 15, 2024
Shopping for shoes is difficult for me because I have foot issues and back issues. Thankfully, you had shoes at a good price that work for me.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lizlax1
Site Experience Feedback
Oct 15, 2024
This was my first time and I enjoyed it. Have been looking for these sneakers and they are unavailable everywhere else so I am very happy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Old lady
Site Experience Feedback
Oct 01, 2024
Easy to use.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Old lady
Post-Delivery Feedback
Oct 15, 2024
Glad narrow sizes are available!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jus
Site Experience Feedback
Oct 15, 2024
I need shoes that are able to support my flat feet and planter fasciitis
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Faye
Site Experience Feedback
Sep 23, 2024
Was an easy and streamlined process. Will definately use in the near future. Was pleased to find a coupon , even better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SL
Site Experience Feedback
Oct 15, 2024
Great selection of products. Website is user friendly. Love the promos!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 15, 2024
used code from last pr of shoes to reorder Success
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Donmarie
Site Experience Feedback
Oct 15, 2024
Easy to navigate I’m glad I followed recommendation from friend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
May
Site Experience Feedback
Oct 15, 2024
Always great experience when ordering from this site. Love the shoes and the fact that they carry narrow width shoes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rodney
Site Experience Feedback
Oct 14, 2024
great over 13 years
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 14, 2024
Consider putting + sales tax on price page prior to purchase. Sales discount great
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Fer
Site Experience Feedback
Oct 14, 2024
Very good and clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 14, 2024
I wish there were more shoes and boots in wide sizes.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Zodi
Site Experience Feedback
Oct 14, 2024
This site is awesome. They had lots of selections, great prices and free shipping, so I got some boots for my wife. Will be shopping here often
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rita
Site Experience Feedback
Oct 14, 2024
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 14, 2024
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
skbutter
Site Experience Feedback
Oct 14, 2024
It went well. Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jo
Site Experience Feedback
Oct 14, 2024
Found what I wanted easily!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »