ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1441 - 1460 of 9,414

PMS

Site Experience Feedback

Oct 15, 2024

All was good. I wear a difficult size.

polly

Site Experience Feedback

Oct 15, 2024

l was looking for a different kind of boot than i can across these boots i like them because they got the two tone old look to them. i might come back and order the red pair if they look and compare when i recieved them

MamaT

Site Experience Feedback

Oct 15, 2024

Shopping for shoes is difficult for me because I have foot issues and back issues. Thankfully, you had shoes at a good price that work for me.

Lizlax1

Site Experience Feedback

Oct 15, 2024

This was my first time and I enjoyed it. Have been looking for these sneakers and they are unavailable everywhere else so I am very happy!

Old lady

Site Experience Feedback

Oct 01, 2024

Easy to use.


Post-Delivery Feedback

Oct 15, 2024

Glad narrow sizes are available!

jus

Site Experience Feedback

Oct 15, 2024

I need shoes that are able to support my flat feet and planter fasciitis

Faye

Site Experience Feedback

Sep 23, 2024

Was an easy and streamlined process. Will definately use in the near future. Was pleased to find a coupon , even better.

SL

Site Experience Feedback

Oct 15, 2024

Great selection of products. Website is user friendly. Love the promos!

Online Shopper

Site Experience Feedback

Oct 15, 2024

used code from last pr of shoes to reorder Success

Donmarie

Site Experience Feedback

Oct 15, 2024

Easy to navigate I’m glad I followed recommendation from friend

May

Site Experience Feedback

Oct 15, 2024

Always great experience when ordering from this site. Love the shoes and the fact that they carry narrow width shoes.

Rodney

Site Experience Feedback

Oct 14, 2024

great over 13 years

Online Shopper

Site Experience Feedback

Oct 14, 2024

Consider putting + sales tax on price page prior to purchase. Sales discount great

Fer

Site Experience Feedback

Oct 14, 2024

Very good and clear

Online Shopper

Site Experience Feedback

Oct 14, 2024

I wish there were more shoes and boots in wide sizes.

Zodi

Site Experience Feedback

Oct 14, 2024

This site is awesome. They had lots of selections, great prices and free shipping, so I got some boots for my wife. Will be shopping here often

Rita

Site Experience Feedback

Oct 14, 2024

very easy

Online Shopper

Site Experience Feedback

Oct 14, 2024

Perfect

skbutter

Site Experience Feedback

Oct 14, 2024

It went well. Very satisfied

Jo

Site Experience Feedback

Oct 14, 2024

Found what I wanted easily!