ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1421 - 1440 of 9,414

Online Shopper

Site Experience Feedback

Oct 16, 2024

It was good

Online Shopper

Site Experience Feedback

Oct 16, 2024

found the item I wanted

DNN

Site Experience Feedback

Oct 15, 2024

Straight-forward site. Easy checkout.

Online Shopper

Site Experience Feedback

Oct 15, 2024

Love the variety of shoes and sizes

Online Shopper

Site Experience Feedback

Oct 15, 2024

Good

Online Shopper

Site Experience Feedback

Oct 15, 2024

I am a Men's B width, which is nearly impossible to find. I have been able to resole my Bally shoes repeatedly during the past 30 years. But now I'm 76 years old and don't want, or need, to spend $500+ for a pair of shoes.

K9kathy

Site Experience Feedback

Oct 15, 2024

Very good price on an item that is usually excluded from sales

Roxy

Site Experience Feedback

Oct 15, 2024

I enjoyed the shopping experience and easy to follow instructions

Online Shopper

Site Experience Feedback

Oct 15, 2024

Good experience

Margie

Site Experience Feedback

Sep 21, 2024

Good, I am pleased.

Online Shopper

Site Experience Feedback

Oct 15, 2024

I was very satisfied with the website and had no problems. was please with the discounts.

Online Shopper

Site Experience Feedback

Oct 15, 2024

Another site had the shoe I wanted, but it was sold out. In less than 5 minutes, I found the exact shoe on Shoemall and had checked out.

Gunner

Site Experience Feedback

Sep 28, 2024

overall experience was great.


Post-Delivery Feedback

Oct 15, 2024

Outstanding stock

Jb

Site Experience Feedback

Oct 15, 2024

Website was very easy to us.

Sweet Potatoe

Site Experience Feedback

Oct 15, 2024

Easy to navigate and use saving code

Online Shopper

Post-Delivery Feedback

Oct 15, 2024

Very good product and good prices, on time delivery, don’t get much better than that.

C in LB

Site Experience Feedback

Oct 15, 2024

Easy to order my special (extra wide) size. Allows ample review to make sure I know exactly what I’m purchasing.

Agates

Site Experience Feedback

Oct 15, 2024

it's great for me

Online Shopper

Site Experience Feedback

Oct 15, 2024

I have shopped at Shoe Mall many times in the past. For some reason my email address must have been dropped as I stopped receiving emails about sales and therefore started shopping somewhere else till I went back on your website recently. Prices are very good.

Online Shopper

Site Experience Feedback

Oct 15, 2024

Hope offer is good