ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1061 - 1080 of 9,425
Sophie girl
Site Experience Feedback
Oct 21, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Sophie girl
Post-Delivery Feedback
Oct 29, 2024
Yes I will tell a friend
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Big Gal
Site Experience Feedback
Oct 29, 2024
Site works just fine. It would be nice if there was a bigger selection in 13WW.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Narrow Maven
Site Experience Feedback
Oct 29, 2024
Wish you offered higher heels styles
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Sissy
Site Experience Feedback
Oct 19, 2024
I had absolutely no problems and easy to understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Narrow feet girl
Site Experience Feedback
Oct 20, 2024
Shoe sizes available are hard to find. Hope to get the size I need and it fits.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Narrow feet girl
Post-Delivery Feedback
Oct 29, 2024
Great place to find super slim shoes Dilevery is free.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Happy
Site Experience Feedback
Oct 29, 2024
Easy to purchase, no computer errors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 29, 2024
I'm new to the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brenda
Site Experience Feedback
Oct 29, 2024
It is a pleasure to shop on line and find fashionable shoes in the size needed. The extra bonus was very good. I will purchase more now that Iknow you have the styles and the size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Johny
Site Experience Feedback
Oct 29, 2024
I was most satisfied with the size chart
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J9
Site Experience Feedback
Oct 28, 2024
So far good. Need to return a pair of boots. They run small in size. A little disappointing. More inconvenient than anything else.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bell
Site Experience Feedback
Oct 28, 2024
My interaction with this website was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
Good Sslection
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
None
Site Experience Feedback
Oct 28, 2024
Expected
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nancy
Site Experience Feedback
Oct 28, 2024
I was looking for the bet price and pleased that a discount was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
judym
Site Experience Feedback
Oct 14, 2024
It was fine; a bit disappointed that the promotion Shoe Mall was advertising was not available for my purchase.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
judym
Post-Delivery Feedback
Oct 28, 2024
The website made it easy to find what I was looking for--which was a certain pair of shoes I'd seen online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Deni
Site Experience Feedback
Oct 28, 2024
I bought these boots from you because you had a 25% off sale. I had them in my cart at Spring Step.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
none
Site Experience Feedback
Oct 28, 2024
OK - I've been charged an unnecessary sales tax which I will call about
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Diana New York
Site Experience Feedback
Oct 28, 2024
It was clear and easy to manage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
one Happy Gramma
Site Experience Feedback
Oct 28, 2024
Pleasantly surprised! I have the same pair I’ve ordered for at least 4-5 yrs and had refused to throw them away because I thought they had been discontinued since I couldn’t find. The website not only had what I wanted but it was on sale!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
POD
Site Experience Feedback
Oct 28, 2024
easy to use, no problems and shoe mall carries my size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »