ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1061 - 1080 of 9,425

Sophie girl

Site Experience Feedback

Oct 21, 2024

Good


Post-Delivery Feedback

Oct 29, 2024

Yes I will tell a friend

Big Gal

Site Experience Feedback

Oct 29, 2024

Site works just fine. It would be nice if there was a bigger selection in 13WW.

Narrow Maven

Site Experience Feedback

Oct 29, 2024

Wish you offered higher heels styles

Sissy

Site Experience Feedback

Oct 19, 2024

I had absolutely no problems and easy to understand.

Narrow feet girl

Site Experience Feedback

Oct 20, 2024

Shoe sizes available are hard to find. Hope to get the size I need and it fits.


Post-Delivery Feedback

Oct 29, 2024

Great place to find super slim shoes Dilevery is free.

Happy

Site Experience Feedback

Oct 29, 2024

Easy to purchase, no computer errors.

Online Shopper

Site Experience Feedback

Oct 29, 2024

I'm new to the site.

Brenda

Site Experience Feedback

Oct 29, 2024

It is a pleasure to shop on line and find fashionable shoes in the size needed. The extra bonus was very good. I will purchase more now that Iknow you have the styles and the size.

Johny

Site Experience Feedback

Oct 29, 2024

I was most satisfied with the size chart

J9

Site Experience Feedback

Oct 28, 2024

So far good. Need to return a pair of boots. They run small in size. A little disappointing. More inconvenient than anything else.

Bell

Site Experience Feedback

Oct 28, 2024

My interaction with this website was good

Online Shopper

Site Experience Feedback

Oct 28, 2024

Good Sslection

None

Site Experience Feedback

Oct 28, 2024

Expected

Nancy

Site Experience Feedback

Oct 28, 2024

I was looking for the bet price and pleased that a discount was available.

judym

Site Experience Feedback

Oct 14, 2024

It was fine; a bit disappointed that the promotion Shoe Mall was advertising was not available for my purchase.


Post-Delivery Feedback

Oct 28, 2024

The website made it easy to find what I was looking for--which was a certain pair of shoes I'd seen online.

Deni

Site Experience Feedback

Oct 28, 2024

I bought these boots from you because you had a 25% off sale. I had them in my cart at Spring Step.

none

Site Experience Feedback

Oct 28, 2024

OK - I've been charged an unnecessary sales tax which I will call about

Diana New York

Site Experience Feedback

Oct 28, 2024

It was clear and easy to manage.

one Happy Gramma

Site Experience Feedback

Oct 28, 2024

Pleasantly surprised! I have the same pair I’ve ordered for at least 4-5 yrs and had refused to throw them away because I thought they had been discontinued since I couldn’t find. The website not only had what I wanted but it was on sale!!!

POD

Site Experience Feedback

Oct 28, 2024

easy to use, no problems and shoe mall carries my size