ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1041 - 1060 of 9,425
Mtnstream
Site Experience Feedback
Oct 30, 2024
Website easy to use. Have always been satisfied with my purchase from ShoeMall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Waltman
Site Experience Feedback
Oct 30, 2024
Ease of ordering. Discount code was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jargie
Site Experience Feedback
Oct 30, 2024
Very easy to navigate. My main concern is that the last time I ordered from this company, it too far too long to be delivered, and communication was not very good about the delays.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
Good so far
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Coach
Site Experience Feedback
Oct 30, 2024
Website is the most user friendly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Oct 30, 2024
I have foot issues that cause me to need special shoes that are difficult to find, but found them here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gram
Site Experience Feedback
Oct 30, 2024
Easy to select size available so I didn’t decide on something and then find it unavailable.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
Online story easy to access and use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
McGran
Site Experience Feedback
Oct 21, 2024
Everything went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
McGran
Post-Delivery Feedback
Oct 30, 2024
I had a good experience, love the shoes, I appreciate the price. Everyone complimented the shoes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lydia P
Site Experience Feedback
Oct 29, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Betty
Site Experience Feedback
Oct 29, 2024
It had the exact shoe I was looking for and there was a discount code. Because of this, I ended up ordering another pair of shoes for my daughter! Shes been wanting them and this was best price I have seen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RRH
Site Experience Feedback
Oct 29, 2024
I received fast delivery and availability of shoes I was looking for that I couldn't find in brick and mortar stores. Very pleased with this site for shoe shopping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
nteriors
Site Experience Feedback
Oct 29, 2024
My experience was good. It was easy to navigate and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meme
Site Experience Feedback
Oct 29, 2024
Great prices, free shipping, quality products,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Old school
Site Experience Feedback
Oct 29, 2024
I think yall are great
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 29, 2024
Love the free shipping and that before you order, they let you review your order. Excellent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Ladybug
Site Experience Feedback
Oct 29, 2024
Only store I can find narrow shoes. I have purchased many shoes from the website. No problems ever!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Horsehide
Site Experience Feedback
Oct 29, 2024
Good and bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snakerrot
Site Experience Feedback
Oct 29, 2024
First time. No thoughts about it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 29, 2024
N/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »