ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1041 - 1060 of 9,425

Mtnstream

Site Experience Feedback

Oct 30, 2024

Website easy to use. Have always been satisfied with my purchase from ShoeMall.

Waltman

Site Experience Feedback

Oct 30, 2024

Ease of ordering. Discount code was great.

Jargie

Site Experience Feedback

Oct 30, 2024

Very easy to navigate. My main concern is that the last time I ordered from this company, it too far too long to be delivered, and communication was not very good about the delays.

Online Shopper

Site Experience Feedback

Oct 20, 2024

Good so far

Coach

Site Experience Feedback

Oct 30, 2024

Website is the most user friendly!

Rich

Site Experience Feedback

Oct 30, 2024

I have foot issues that cause me to need special shoes that are difficult to find, but found them here

Gram

Site Experience Feedback

Oct 30, 2024

Easy to select size available so I didn’t decide on something and then find it unavailable.

Online Shopper

Site Experience Feedback

Oct 30, 2024

Online story easy to access and use.

McGran

Site Experience Feedback

Oct 21, 2024

Everything went well.


Post-Delivery Feedback

Oct 30, 2024

I had a good experience, love the shoes, I appreciate the price. Everyone complimented the shoes.

Lydia P

Site Experience Feedback

Oct 29, 2024

None

Betty

Site Experience Feedback

Oct 29, 2024

It had the exact shoe I was looking for and there was a discount code. Because of this, I ended up ordering another pair of shoes for my daughter! Shes been wanting them and this was best price I have seen.

RRH

Site Experience Feedback

Oct 29, 2024

I received fast delivery and availability of shoes I was looking for that I couldn't find in brick and mortar stores. Very pleased with this site for shoe shopping.

nteriors

Site Experience Feedback

Oct 29, 2024

My experience was good. It was easy to navigate and checkout.

Meme

Site Experience Feedback

Oct 29, 2024

Great prices, free shipping, quality products,

Old school

Site Experience Feedback

Oct 29, 2024

I think yall are great

Online Shopper

Site Experience Feedback

Oct 29, 2024

Love the free shipping and that before you order, they let you review your order. Excellent

Ladybug

Site Experience Feedback

Oct 29, 2024

Only store I can find narrow shoes. I have purchased many shoes from the website. No problems ever!

Horsehide

Site Experience Feedback

Oct 29, 2024

Good and bad

Snakerrot

Site Experience Feedback

Oct 29, 2024

First time. No thoughts about it.

Online Shopper

Site Experience Feedback

Oct 29, 2024

N/a