ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1081 - 1100 of 9,425
Jordan’s Nana
Site Experience Feedback
Oct 28, 2024
I had a great experience purchasing on ShoeMall today. I found the boots I was trying to find and they were $30.00 less than the original store where I had seen them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
Very easy website and found exactly what I was looking for at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Oct 28, 2024
It would have been nice if I could use the promo code provided but was not able to use for this brand which I didn’t appreciate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Shoes hurt
Site Experience Feedback
Oct 28, 2024
the site was quick, but true success is measured after the delivery
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Forleelee
Site Experience Feedback
Oct 23, 2024
I hope the shoes fit. I have a hard time getting shoes because of my bunions. The cut of the shoe is important. One other thing is that if they don't fit I hope it is an easy return policy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied Customer
Site Experience Feedback
Oct 28, 2024
Overall good experience other than to try multiple time to get my promo code to apply. Good selection to choose from but I knew specifically what I was looking for and ShoeMall had it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hid
Site Experience Feedback
Oct 28, 2024
Was very easy ,I was very pleased
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marcia
Site Experience Feedback
Oct 15, 2024
I like ShoeMall because I can find a good selection in NARROW width. Wish you had more!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marcia
Post-Delivery Feedback
Oct 28, 2024
Great selection, unless you need narrow size. Good prices, service, communication, delivery.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Kathy
Site Experience Feedback
Oct 27, 2024
I find it very hard to order shoes online because my feet are difficult to fit. I certainly hope these work.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Shoe Shopper
Site Experience Feedback
Oct 27, 2024
You offer a 25 percent off full price shoes but adjust the price on the shoe slightly down like a sale but it’s not and there’s no sale $ off the item.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 27, 2024
shop at shoe mall before and had good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 27, 2024
Very easy to follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Vic
Site Experience Feedback
Oct 27, 2024
The fact that I can always find narrow shoes , in any category of footwear is a BIG DEAL for me. I love shopping at Shoe Mall for that very fact!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Penny
Site Experience Feedback
Oct 27, 2024
Very easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
AP1
Site Experience Feedback
Oct 27, 2024
Great. No problems
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Rini
Site Experience Feedback
Oct 27, 2024
Easy to navigate comprehensive and thorough
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marissa
Site Experience Feedback
Oct 27, 2024
Visited other sites that were out of my size or the sites were a "pain in the neck" to navigate to find a pair of Easy Spirit Traveltime bronze colored shoes. The ShoeMall/Bizrate site was easy to navigate and to place my order. The free shipping and discount code were added bonuses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KT
Site Experience Feedback
Oct 27, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
anonymous
Site Experience Feedback
Oct 27, 2024
This is the only place I can find shoes with the most wide fit
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Dee
Site Experience Feedback
Oct 27, 2024
Easy to navigate. Availability of desired shoe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »