ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1081 - 1100 of 9,425

Jordan’s Nana

Site Experience Feedback

Oct 28, 2024

I had a great experience purchasing on ShoeMall today. I found the boots I was trying to find and they were $30.00 less than the original store where I had seen them.

Online Shopper

Site Experience Feedback

Oct 28, 2024

Very easy website and found exactly what I was looking for at a good price

Annie

Site Experience Feedback

Oct 28, 2024

It would have been nice if I could use the promo code provided but was not able to use for this brand which I didn’t appreciate.

Shoes hurt

Site Experience Feedback

Oct 28, 2024

the site was quick, but true success is measured after the delivery

Forleelee

Site Experience Feedback

Oct 23, 2024

I hope the shoes fit. I have a hard time getting shoes because of my bunions. The cut of the shoe is important. One other thing is that if they don't fit I hope it is an easy return policy.

Satisfied Customer

Site Experience Feedback

Oct 28, 2024

Overall good experience other than to try multiple time to get my promo code to apply. Good selection to choose from but I knew specifically what I was looking for and ShoeMall had it.

Hid

Site Experience Feedback

Oct 28, 2024

Was very easy ,I was very pleased

Marcia

Site Experience Feedback

Oct 15, 2024

I like ShoeMall because I can find a good selection in NARROW width. Wish you had more!


Post-Delivery Feedback

Oct 28, 2024

Great selection, unless you need narrow size. Good prices, service, communication, delivery.

Kathy

Site Experience Feedback

Oct 27, 2024

I find it very hard to order shoes online because my feet are difficult to fit. I certainly hope these work.

Shoe Shopper

Site Experience Feedback

Oct 27, 2024

You offer a 25 percent off full price shoes but adjust the price on the shoe slightly down like a sale but it’s not and there’s no sale $ off the item.

Online Shopper

Site Experience Feedback

Oct 27, 2024

shop at shoe mall before and had good experience

Online Shopper

Site Experience Feedback

Oct 27, 2024

Very easy to follow

Vic

Site Experience Feedback

Oct 27, 2024

The fact that I can always find narrow shoes , in any category of footwear is a BIG DEAL for me. I love shopping at Shoe Mall for that very fact!!!

Penny

Site Experience Feedback

Oct 27, 2024

Very easy

AP1

Site Experience Feedback

Oct 27, 2024

Great. No problems

Rini

Site Experience Feedback

Oct 27, 2024

Easy to navigate comprehensive and thorough

Marissa

Site Experience Feedback

Oct 27, 2024

Visited other sites that were out of my size or the sites were a "pain in the neck" to navigate to find a pair of Easy Spirit Traveltime bronze colored shoes. The ShoeMall/Bizrate site was easy to navigate and to place my order. The free shipping and discount code were added bonuses.

KT

Site Experience Feedback

Oct 27, 2024

Great

anonymous

Site Experience Feedback

Oct 27, 2024

This is the only place I can find shoes with the most wide fit

Dee

Site Experience Feedback

Oct 27, 2024

Easy to navigate. Availability of desired shoe