ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1101 - 1120 of 9,425

Online Shopper

Site Experience Feedback

Oct 27, 2024

Very good ๐Ÿ‘

MnDen

Post-Delivery Feedback

Oct 27, 2024

I was looking for a particular shoe by brand and model number and size. It took a lot of time to try to sort to find that. Once I did, you did not have the shoe I was looking for in the color I wanted. I did order in a different color, and am satisfied with the purchase. Please improve the sorting features of your web site.

Online Shopper

Site Experience Feedback

Oct 27, 2024

Great site

Online Shopper

Site Experience Feedback

Oct 27, 2024

..

Channelcatn

Site Experience Feedback

Oct 27, 2024

They had my size.

Military

Site Experience Feedback

Oct 27, 2024

Excellent

Online Shopper

Site Experience Feedback

Oct 27, 2024

Good. Easy.

Memaw

Site Experience Feedback

Oct 27, 2024

Best price, biggest selection, site easy to use

BuffaloGal

Site Experience Feedback

Oct 26, 2024

The promo code I got by email was the decision maker for me. I was on the fence and shopping around about buying this shoe, but the discount made Shoe Mall the best price I found.

Lista

Site Experience Feedback

Oct 26, 2024

Great experience Great deal

Mely

Site Experience Feedback

Oct 26, 2024

prices are very competitive; easy to purchase item selected; the discount helps with deciding to buy the item.

Happy shopper

Site Experience Feedback

Oct 11, 2024

It was very easy to filter and find my specific size and styles, and there were many more options than most other sellers

Lyn

Site Experience Feedback

Oct 26, 2024

Everything always goes so smooth ordering from this company and they carry quality products at a decent price

LC

Site Experience Feedback

Oct 26, 2024

Easy to shop on your website.

EH

Site Experience Feedback

Oct 26, 2024

I found shoes here and a bit cheaper than Amazon. However, other shoes I was looking to purchase on Amazon were much more expensive here, so I will buy on Amazon.

KK

Site Experience Feedback

Oct 26, 2024

The website was easy to use, with all the options for sorting the results made it easy to get the exact results that I was looking for. I appreciate all the options of shoes in which had a removable footbed.

Duck

Site Experience Feedback

Oct 26, 2024

Very Good ๐Ÿ‘๐Ÿฝ

Online Shopper

Site Experience Feedback

Oct 26, 2024

I like this site. It's easy to order and they carry some narrow widths

Scott

Site Experience Feedback

Oct 26, 2024

Everything was quick and easy. Thank you

Conqueror

Site Experience Feedback

Oct 26, 2024

I did not get a promo code