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Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%82%

Neutral

9%11%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 501 - 520 of 1,058

aeg

Site Experience Feedback

May 18, 2024

nice website, easy to follow

Samantha g

Post-Delivery Feedback

May 17, 2024

My dog was recently diagnosed with diabetes and her first box of syringes were kindly donated. After using the box I had to try to find where to get them, I searched online and saw this website after trying multiple others without success and was impressed with the price, availability, quality, and ease of navigating through the website. I ordered 2 boxes and had them in days. I would recommend and I will continue to purchase through Santa Cruz biotechnology.

Cricket

Site Experience Feedback

May 17, 2024

I would like even more details about the product-- anything I need to be concerned about i.e. some things you may not want to allow them to do like: lick the product on the skin until it's dry Etc. what to do if they do ingest it blah blah blah

Online Shopper

Site Experience Feedback

May 16, 2024

It worked ok

BPR

Post-Delivery Feedback

May 16, 2024

Really like the two products we ordered. Will be ordering more

Allen's Crown

Site Experience Feedback

May 16, 2024

Just Double checking if I got the right product at check out.

Kim

Post-Delivery Feedback

May 16, 2024

I purchased Flax oil for my horses and it smells bad.

Deb

Site Experience Feedback

May 08, 2024

Great company good prices fast shipping


Post-Delivery Feedback

May 16, 2024

Fast shipping, great prices, and excellent products

Blue Ridge Mtn Farms

Site Experience Feedback

May 16, 2024

Good experience shopping and checkout.

Tracy C

Site Experience Feedback

May 16, 2024

Easy to order

Pat

Site Experience Feedback

May 15, 2024

Good products, good service.

JB

Site Experience Feedback

May 15, 2024

Very good!

Arizonatojupiter

Post-Delivery Feedback

May 15, 2024

Easy to order, quick shipping, would definitely order from again.

Vit e

Post-Delivery Feedback

May 14, 2024

We love Santa Cruz products. We also use the spray shampoo. We tried it at the RSNC finals in Texas in their shower stalls , then went and bought it!! I will say we have attended RSNC finals for 3 years and the person that works in the booth isn't friendly or helpful. We've asked questions and was looking at other products and she just ignored us more than once. It's too bad because they have great products.

General

Site Experience Feedback

May 14, 2024

Not sure yet. Will see thoughout delivery process. Will know post delivery.

Ponygirl

Site Experience Feedback

May 14, 2024

I had a positive experience

Yo

Site Experience Feedback

May 14, 2024

Works great

Online Shopper

Post-Delivery Feedback

May 13, 2024

I put in the original order incorrectly and immediately contacted customer support. They did not respond to the email to let me know they saw it, but at least they made the requested change to the order. Also, the order specifically requested 2 of a product and one one arrived.

Online Shopper

Post-Delivery Feedback

May 13, 2024

Easy to find and order. Great value!

ERM

Post-Delivery Feedback

May 13, 2024

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