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Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%82%

Neutral

9%11%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 481 - 500 of 1,058

Big B

Site Experience Feedback

May 27, 2024

I am not able to recommend a product or company before I try it myself. Some of the survey questions were premature imo. Hence the lower ratings on those questions.Those questions would be better asked after use of 1st time product.

MissoulaMom

Site Experience Feedback

May 16, 2024

I have purchased several items over the last several years - like the products and service. Wish I could afford more right now.


Post-Delivery Feedback

May 27, 2024

Easy to order. Great price, love the product - quick delivery

Rockin FR

Post-Delivery Feedback

May 26, 2024

The purchase and delivery of the flags were great. Hit the flag seams ripped in a matter of an hour or two or working lightly with it.

Online Shopper

Site Experience Feedback

May 20, 2024

They do a great job.

Online Shopper

Post-Delivery Feedback

May 24, 2024

Great service and price

MG

Site Experience Feedback

May 24, 2024

The website is straightforward to use and easy to search for products.

Jan

Site Experience Feedback

May 23, 2024

Intuitive and easy website to navigate as well as easy transaction.

Tex

Site Experience Feedback

May 23, 2024

everything was well, with the exception of uploading the Ag tax-exempt document, there was not an easy way to do that

Nene5

Post-Delivery Feedback

May 23, 2024

Very easy ordering, user friendly website

OcalaPatriot

Site Experience Feedback

May 22, 2024

There is no shipping information. Was my order shipped? Tracking?

EZK

Post-Delivery Feedback

May 22, 2024

Great product- very happy with the results

Asif

Site Experience Feedback

May 21, 2024

I had a great experience with the Santa Cruz Biotechnology website! It’s super easy to navigate, with detailed product info and plenty of helpful resources. Customer support is easy to reach, and the site works well on mobile. Some pages could load faster, and advanced search filters would be awesome. Account management and adding interactive tools could improve, along with more educational content. Overall, it’s a user-friendly site that I enjoyed using!

amanda rain

Site Experience Feedback

May 20, 2024

I had a easy time finding what I was looking for, and fast checkout

Shana

Site Experience Feedback

May 13, 2024

The website is not terrible......just a little rudimentary


Post-Delivery Feedback

May 20, 2024

I have been introduced to this product by the hay seller in my area. Love their products......works great and smells wonderful.

Andrea

Site Experience Feedback

May 20, 2024

Great products always have what I need. Comes fast too

Chillz

Site Experience Feedback

May 12, 2024

I had an easy experience

Roy

Post-Delivery Feedback

May 20, 2024

Very easy to order and the product arrived on time.

Online Shopper

Post-Delivery Feedback

May 19, 2024

FedEx delivered it to the wrong house I called but no follow up with customer service . Who ever house they delivered the package to brought over to our house. FedEx has a bad habit delivering things to the wrong address!

Colleen

Site Experience Feedback

May 18, 2024

Love the products!

Gigi

Site Experience Feedback

May 18, 2024

I enjoyed my experience love how when u look up at item it pulls up everything in all different size