Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10
Santa Cruz Biotechnology, Inc. Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.5 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 88% | 82% |
Neutral | 9% | 11% |
Negative | 3% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Santa Cruz Biotechnology, Inc.
Showing 541 - 560 of 1,058
Maggie
Site Experience Feedback
May 06, 2024
I could not get the PayPal option to work. First time in four years! Followed through with a credit card and got my order in place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TY
Site Experience Feedback
Apr 25, 2024
was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 05, 2024
Easy to use product, though not palatable enough for one horse, I can disguise in apple sauce! This is my second order on two separate supplements. They seem to be doing their job.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Small Rancher
Post-Delivery Feedback
May 05, 2024
Excellent value for the product. Very quick shipping. Very good product that completely met my expectations. Only issue was that while the order was acknowledged, it promised an update when shipped including a tracking number. This second notice and tracking number did not come. Contacted customer service and while the order did ship on time and quickly and customer service confirmed this, no shipping tracking number was ever provided and I did not know when the product was coming until it arrived/I contacted customer service.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Hudson
Site Experience Feedback
May 04, 2024
There website is clear and relatively straightforward. I wish there was a “continue shopping” button to press once you are near the end of checking out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 04, 2024
It was difficult to access my cart, it kept bouncing away, it's most likely my computer.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 03, 2024
Great. Prices reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JFO
Site Experience Feedback
May 03, 2024
Santa Cruz is a good company with good products. I don’t have anything negative to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
May 03, 2024
Found what I needed but the checkout steps where a little confusing.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bronco Wild
Post-Delivery Feedback
May 03, 2024
Received order in 24 hrs. Very impressed
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
GO 4 IT DEBBIE
Site Experience Feedback
May 03, 2024
Love shopping from Santa Cruz Biotech. There product range, prices and easy website is great! I am a repeat customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
8675309
Site Experience Feedback
Apr 29, 2024
very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
8675309
Post-Delivery Feedback
May 03, 2024
Quick fast support
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cathy N
Post-Delivery Feedback
May 01, 2024
I have had good experience this time. Last year I had a back order that was sent when I told them I needed to know before they sent it. I had emailed that I found the vaccine somewhere else & was already shipped. I wanted to cancel the back order. But, it was sent, too. Wasn't too happy about that. But, I have gotten good service overall. This past order I did not get a confirmation email of the order or tracking info.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JF
Site Experience Feedback
May 01, 2024
it went smoothly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 30, 2024
very happy with the purchase
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Apr 29, 2024
This is a product I only order once a year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nancy
Site Experience Feedback
Apr 29, 2024
Easy to search the products I needed. Uncomplicated check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Site Experience Feedback
Apr 27, 2024
When you are near the final payment site, the page shows a summary of what you bought. It does not show how many. It just shows one of each item and since I was getting more than one of some items I had to go back to the cart and make sure it was correct. It was correct on the cart and billing and then I realized the summary didn't give the quantity of the items. Made the checkout slightly longer and confusing. Last time, there was a problem with the difference between my billing address and the delivery address because I have a PO box for normal mail but shipping is to my residence. I had to open a chat to get it figured out. The person on the chat did get it cleared up with no problem. There was minimal wait time. The service is good so that is why I will continue to order from you guys.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Optimistic
Post-Delivery Feedback
Apr 27, 2024
I would tell my friend that I'm not sure about the product all I know is my dogs did not like the product.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 5
- Full ratings for this review »
Ampy
Site Experience Feedback
Apr 26, 2024
Your site was easy to get around using the search and category buttons. I was at a site yesterday that lost my sale because I could not finalize the checkout process. Thank you for keeping it easy for the customer to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »