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Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%82%

Neutral

9%11%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 441 - 460 of 1,058

JHF

Post-Delivery Feedback

Jun 10, 2024

Been using your natural vitamin E for a long time. Used to buy from Chewy because their pricing and shipping better, but pricing now higher, shipping faster. You sent along fly spray sample which thankfully was in plastic bag, because bottle broke. I never received any discount from prior review, as advertised.

Jazz

Post-Delivery Feedback

Jun 10, 2024

Good products horses are shining ever a few days after I washed them.

Paula

Site Experience Feedback

May 31, 2024

First time order, it was easy


Post-Delivery Feedback

Jun 10, 2024

I like the ease of ordering

Sandie

Post-Delivery Feedback

Jun 09, 2024

I would recommend. Products are great. Only bad thing is I never get notified of shipping or tracking information

Katie

Site Experience Feedback

Jun 09, 2024

It was pretty easy to use. I was a little confused however, about setting up the auto ship. I’m not sure if I missed it. I was looking for auto ship set up before checkout. A little one sentence notice would be nice, “auto ship set upon checkout.” would have alleviated the confusion, like I said, I may have missed it though.

Gimme a 68 and I'll owe ya 1😏

Post-Delivery Feedback

Jun 09, 2024

First time I ordered I received a different style product than what I actually ordered. Got the issue resolved. Decided to give yous a second chance and only received half of my order. Pretty damn irritated at this point...

Connie

Site Experience Feedback

Jun 08, 2024

Excellent price and the free shipping was a bonus.

Online Shopper

Site Experience Feedback

Jun 08, 2024

Easy to navigate, I am pleased

Mar

Site Experience Feedback

Jun 07, 2024

Everything was easy to find and gave a good description of each item

Brandy

Post-Delivery Feedback

Jun 07, 2024

I like where I ordered what I needed. The item was easy to find on the web page. I was unsure of a couple of things so I called and they were very helpful and that helped me narrow down what I wanted

kll

Post-Delivery Feedback

Jun 06, 2024

One of the reagents my boss needed I only found at Santa Cruz (that's great) but it took a week to be shipped, what was Ok. The other reagent was an antibiotic, I didn't use yet, but I believe will work fine and was cheaper than other big brands.

Lyndie Sue

Post-Delivery Feedback

Jun 06, 2024

We have had our Senior gelding on Ultra Cruz Weight Gain for a little over two years. Took him off a couple of months and promptly put him back on it as body condition worsened. He looks great this year! He's all slicked out and healthy. Just turned 32! We did include some alfalfa cubes and Shredded beet pulp along with a senior feed. He's excited for mealtimes!

Lvng3hrses

Post-Delivery Feedback

Jun 06, 2024

My horses are sensitive to fly bites, and most fly sprays irritate them. Santa cruz not only keeps bugs off but I believe it soothes their skin. They actually like when I spray them down with it. It very pleasant spelling as well.

Jackie

Site Experience Feedback

Jun 05, 2024

Only ordered vaccine, always shipped quickly and excellent packaging.

Karen

Post-Delivery Feedback

Jun 05, 2024

I have used the same joint supplement for my horses for more than 20 years. It is no longer available, and I was very reluctant to change, but had to. I really worried about palatability. The horses ate the new joint supplement the first day I fed it. It seems to be working well.

Jk farms

Site Experience Feedback

Jun 05, 2024

Interaction was wonderful, customer service was great.

JennA

Post-Delivery Feedback

Jun 04, 2024

Santa Cruz Bio was very helpful over the phone to get my prescription filled. They were out of the cheaper brand so they called me and at least they had another brand to offer so I didn't run out. The person over the phone was very understanding and nice.

Lucky

Site Experience Feedback

Jun 04, 2024

Excellent

OneMoreFarm

Site Experience Feedback

Jun 04, 2024

Order process is nice

Online Shopper

Post-Delivery Feedback

Jun 04, 2024

Great product great exp